Senior PFS Representative DME Collections

Banner Health•Phoenix, AZ

2d•$19 - $29•Remote

About The Position

The Patient Financial Services Representatives are a crucial part of revenue cycle involving reducing AR and improving patient experience firsthand, post care. This involves researching and holding payers accountable to pay the expected rates according to the contracts in place with Banner Health within the allowed timeframes. This role provides an immediate sense of accomplishment when resolving outstanding issues with these insurance payers and allows growth throughout the collections/Accounts receivable area of expertise. Schedule: Monday-Friday, Full time. Flexible schedule after successful completion of Training. Location: REMOTE, Banner provides equipment Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position coordinates and facilitates patient billing and collection activities, following patient accounts through the billing process to the payor, working with the payor through claims processing, ensuring reimbursement to the facility. Provides leadership to the patient financial services team, participating in the selection and training of staff members. This position serves as a primary resource in complex and/or sensitive cases and may be assigned to work in any position in the department based on the departmental need.

Requirements

High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over two or more years of work experience.
Requires knowledge of medical terminology and a broad understanding of all common insurance and payor types and authorization requirements.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Nice To Haves

Work experience with the Company’s systems and processes is preferred.
Previous cash collections experience is preferred.
May have related experience with financial institution or background.
Additional related education and/or experience preferred.
2 years' experience Patient Financial Services - Collections and Accounts Receivable experience in healthcare
Revenue Cycle experience (clearly reflected in attached resume); Ideal candidate will have experience with Durable Medical Equipment (DME) and/or Waystar.

Responsibilities

Provides leadership and training to Patient Financial Services Representatives.
Provides leadership for the team by successfully leading special projects, training staff, providing suggestions to improve processes and serving as a resource for complex and sensitive accounts.
As assigned, processes payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity.
Coordinates with other staff members and physician office staff as necessary ensure correct processing.
As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company’s collection/self-pay policies to ensure maximum reimbursement.
As assigned, researches payments, denials and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, internal/external errors.
Makes appeals and corrections as necessary.
Builds strong working relationships with assigned business units, hospital departments or provider offices.
Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems.
Provides assistance and excellent customer service to these internal clients.
Responds to incoming calls and makes outbound calls as required to resolve billing and payment issues.
Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.
Reduces Accounts Receivable balances.
Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts.
Uses systems to provide statistical data, prepare issues list(s) and to communicate with payors accurately.
Works independently under general supervision, following defined standards and procedures.
Reports to a Supervisor or Manger.
Uses critical thinking skills to solve problems and reconcile accounts in a timely manner.