Senior Premium Support Engineer

GE HEALTHCARE • Chicago, IL

11h • Onsite

About The Position

The GE HealthCare Premium Support team is looking for a Senior Premium Support Engineer who is a highly motivated, energetic, early adopter of technology, and a proven IT Client Service professional. As a member of the Premium Support Team this individual will be responsible for direct IT support to members of the Senior Global Leadership team. The PSE will focus on new technology deployment, service delivery management, and customer support.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

• A Bachelor's degree in Computer Science, Information Management or other technical / IT field and 5 years of relevant experience OR in lieu of a degree: a HS diploma/GED and 9+ years of IT experience or equivalent military experience/training with client (PC) technologies and support services
• Windows, Mac, iOS, Android operating systems
• Microsoft 365 Suite
• MS Teams including Townhall production
• Basic Network (LAN, WAN, WLAN) fundamentals
• Telephony & Mobility
• AI Technologies Copilot /ChatGPT
• Audio Visual & Videoconferencing solutions
• Zoom and other relevant collaboration tools
• AV Integration / Conference Room Design

Nice To Haves

• 5+ years of experience with client (PC) technologies/support services, AV and desktop support
• 2+ years of experience with AV production using Teams Live and/or similar
• Experience in mission critical IT operations support environments
• Experience working in a global, matrixed organization
• Ability to effectively interface with VIP population

Responsibilities

• Operate as the focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity for the Senior Global Leadership community.
• Partner with other IT teams on new technology introduction projects to communicate, plan for, and ensure readiness for our Senior Global Leader population.
• As required, travel with Senior Global Leadership to provide Premium support in remote and sometimes external locations.
• Ensure all business policies and standards related to client services, IT security, and compliance are being met.
• Make technology decisions on behalf of Senior Global Leaders, to create a seamless and productive daily experience.
• Provide Premium audio-visual support, acting as an escalation and resolution point for service issues and managing 3rd-party service providers (as needed) to ensure business needs are being met.
• Drive videoconferencing technologies and equipment for executive presentations, live events, and meetings.
• Troubleshoot any issues as they arise to resolution.
• Partner with the Collaboration team for the build out of conference rooms.
• Anticipate, identify, and resolve technical problems, applying subject matter knowledge in complex, difficult, or extremely time-constrained situations.
• Subject Matter Expert for end-user technologies at a site. Communicate technical information, provide coaching and support to Senior Global Leader community.
• Leverage geographically diverse team of employees, vendor partners, and members of matrix organizations to accomplish goals.
• Be accessible outside normal business hours (including weekend on-call rotation) as needed to handle and resolve urgent technology issues that may arise.
• Fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis.
• Proactively and positively represent the brand of the support team to provide thoughtful and efficient technology solutions to senior leaders.
• Lead current and evolving initiatives and cross-functional projects related to site and client technology and support; be adaptable to change.

Benefits

• Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
• Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level