Senior Principal Architect - Operations Management – Cloud-Native Transformation

TransUnion • Chicago, IL

2d • Hybrid

About The Position

We are seeking a visionary and execution-focused technical leader to drive the modernization of our global operations practices as we transition from legacy infrastructure to a cloud-native, AI-augmented, continuous delivery model. This role will be instrumental in shaping our 2026 organizational structure, upskilling talent, and redefining how we manage incidents, changes, and root cause analysis in a platform-based world. This leader must be a master communicator, capable of translating complex technical issues into clear, actionable insights for C-level executives, internal stakeholders, and—when needed—our most strategic customers.

Requirements

• 10+ years in Operations, SRE, or Infrastructure leadership roles, with experience in both legacy and cloud-native environments.
• Proven ability to lead during high-pressure incidents and communicate effectively with executive stakeholders.
• Deep understanding of DevOps, SRE, ITIL, and modern platform operations.
• Experience with tools such as Remedy, PagerDuty, Splunk, and a vision for transitioning to AI Ops.
• Strong familiarity with container orchestration (e.g., Kubernetes), CI/CD pipelines, and public cloud platforms (AWS, Azure, GCP).
• Demonstrated success in organizational transformation, including team design and talent development.

Nice To Haves

• Experience in a publicly traded or regulated environment.
• Ability to lead through influence in matrixed, decentralized teams.
• Strategic thinker with a bias for action, accountability, and continuous improvement.

Responsibilities

• Modernize Operations: Lead the transformation of incident response, change management, and RCA practices to support containerized services and continuous delivery in a public cloud environment.
• Incident Leadership: Own the end-to-end lifecycle of major incidents, ensuring timely triage, resolution, and delivery of preliminary RCAs within 1 business day.
• Communication Excellence: Serve as the escalation point for executive-level communications during outages. Prepare and deliver clear, business-aligned updates to internal and external C-level stakeholders.
• AI-Driven Future: Partner with platform and data teams to evolve from traditional ITSM tools (e.g., Remedy) to an AI Ops platform anchored in a public cloud data lake.
• Team Building & Upskilling: Shape the future-state org, mentor existing talent, and build a high-performing team aligned to our modernization goals.
• KPI & SLA Governance: Collaborate with decentralized development teams to define and enforce enterprise-wide standards for KPIs, SLAs, and operational metrics.
• Customer-Centric Mindset: Ensure operational practices support a consistent and reliable customer experience, especially during high-impact events.
• Cross-Functional Influence: Drive alignment across Dev, Infra, and Security teams to ensure accountability and clarity in ownership models.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed