Senior Principal Product Manager, Data Platform

ServiceNow-posted 13 days ago
$187,600 - $328,300/Yr
Full-time • Senior
Santa Clara, CA
Professional, Scientific, and Technical Services
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ServiceNow is seeking a highly technical and customer-obsessed Senior Principal Inbound Product Manager (Data Platform, Databases) to join the RaptorDB product team. This role focuses on computational services with an emphasis on massively parallel processing (MPP) engines. Candidates should be familiar with popular platforms such as Snowflake, BigQuery, Redshift, Teradata, or Synapse and their uses across analytics, AI, ML, and business applications as well as ecosystem tools for business intelligence, ML, integration, and data processing. Successful candidates will be able to navigate complex technologies and translate their usage into outsized value for our customers, partners, and internal business units.

  • Drive product vision and strategy that sets us up for success as we look to scale to $20B+ in revenue.
  • Collaborate with customers, researchers, and architects on developing and testing innovative product ideas.
  • Continually define and groom epic and story product roadmap with 3-4 release horizon.
  • Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies.
  • Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies.
  • Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, and related documentation.
  • Collaborate with engineering team on release management to understand status, risks, dependencies and help address risks and resolve issues.
  • Gather, prioritize and define requirements into executable epics and user stories for engineering.
  • Define key product success metrics and ensure they are instrumented & reviewed.
  • Know top 3-5 customers intimately, their specific use cases, gains and pains.
  • Understand use cases by BU to better serve internal customers.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 12+ years experience in Product Management or equivalent experience in a technical role such as software development or SRE selling and shipping software for used by other Enterprises.
  • Domain expertise in one or more enterprise databases and/or data platforms.
  • Strong prioritization skills and the discipline to focus on high-impact activities.
  • Experience defining and capturing product requirements and transforming them into a product roadmap.
  • Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.
  • Ability to serve as a team lead, and coach employees at lower levels.
  • Base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits.
  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • ESPP, matching donations.
  • Flexible time away plan and family leave programs.
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