Senior Process Manager

Capital One•McLean, VA

About The Position

Senior Process Manager At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation. As a Senior Associate Process Manager, responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards. This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue your career in the field of Process Management. General Responsibilities: Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups management; make final recommendations for approval on changes Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level

Requirements

High School Diploma, GED or equivalent certification
At least 2 years of experience in Process or Risk Management experience
At least 1 year of experience in Microsoft Office or G Suite

Nice To Haves

Bachelor’s Degree
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

Responsibilities

Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives
define, establish, and manage process controls
identify process improvement opportunities and implement them through collaboration with other groups management
make final recommendations for approval on changes
Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives
review data for trends and gaps in the process that may require additional review
Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes
escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns
Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests
May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
Provide customer service and training to internal customers on specific processes they manage
may deliver presentations, including up to the executive level