American Family Insurance-posted 12 days ago
$86,000 - $142,000/Yr
Full-time • Mid Level
Boston, MA

The Senior Product Analyst will monitor and analyze the performance of the line or book of business, providing product strategy recommendations to divisional and departmental leadership. This role involves evaluating and tracking competitor products, pricing information, and target markets, as well as researching competitor pricing and rating programs to provide insights and analysis for pricing enhancements and new products. Depending on business needs, the analyst may specialize in product management and/or product development accountabilities. This is a hybrid role, requiring a minimum of 10 days per month in the office, and candidates should reside within approximately 35-50 miles of specified office locations. The position reports to the Senior Manager, Product.

  • Support product and pricing decisions, working closely with analytics, catastrophe management, countrywide actuarial, state management, and partner management teams.
  • Analyze the company’s competitive position with a particular emphasis on pricing levels and product offerings relative to competitors.
  • Read competitor filings, earnings calls, insurtech blogs, and insurance-related publications to monitor the market and distribute relevant actions taken by competitors.
  • Assist in developing reporting and database functionality for other business units to consume, maintaining a robust library of all competitive information.
  • Provide updates and in-depth analysis of new competitors and new technologies within the market.
  • Monitor and analyze the performance of the product lines, agent, or book of business.
  • Evaluate profit factors and conduct analysis of performance data to provide product strategy recommendations relating to profit, growth, retention, and overall book of business.
  • Develop and maintain effective working relationships with other lines to identify product gaps and opportunities.
  • Research and develop concepts for complex new or enhanced products and/or services.
  • Work with partners in pricing/actuarial, claims, etc. to ensure product compliance and financial viability.
  • Produce detailed competitive research and analysis for personal lines products using a variety of information sources and tools to support decision making.
  • Analyze all available data forming conclusions regarding our competitive position in the marketplace.
  • Provide recommendations to leadership to capitalize on product offerings and geographical areas.
  • Provide expertise regarding how competitor actions and industry trends influence personal lines ability to meet corporate and divisional objectives.
  • Make recommendations to management regarding operational and product changes that may enhance our competitive position.
  • Stay abreast of all rate changes, rating enhancements, and program changes by our competitors; research competitor filings, rate and rule manuals to ascertain changes made and their impact on our competitive position.
  • Ensure analysis and reporting accuracy explaining drivers and insights relating to competitive position changes.
  • Demonstrated experience providing customer-driven solutions, support or service.
  • Demonstrated experience performing complex financial, actuarial or business analysis.
  • Solid knowledge and understanding of customer, business industry, insurance, underwriting guidelines and risk concepts in area of expertise.
  • Demonstrated problem-solving and analytical skills to review complex products, and/or lines of business.
  • Demonstrated experience making independent decisions.
  • Demonstrated experience in project management methodologies, practices, techniques and tools.
  • Experience with Python, R, SQL and SQL Server Management Studio.
  • Experience with data visualization programs like Tableau, Looker and Looker Studio.
  • Intermediate to advanced skills in Excel and PowerPoint.
  • Experience with cloud tools such as GCP, AWS, BigQuery and GitLab.
  • A self-starter who can prioritize rapidly shifting assignments effectively.
  • The ability to understand and analyze business problems and issues, and determine and recommend appropriate frameworks to conduct analyses.
  • Analyze product performance, identify additional areas of research, and recommend improvements.
  • The ability to communicate effectively and succinctly across a variety of media including facilitation and presenting results to management.
  • Comprehensive medical, dental, vision and wellbeing benefits.
  • Competitive 401(k) contribution.
  • Pension plan.
  • Annual incentive.
  • 9 paid holidays.
  • Paid time off program (23 days accrued annually for full-time employees).
  • Student loan repayment program.
  • Paid-family leave.
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