Senior Product Associate - Identity

JPMorgan Chase & Co. • Columbus, OH

5d

About The Position

Join Trust & Security, where your work helps protect our customers and drives
innovation in fraud risk management. Be part of a collaborative team making a
real impact.

As a Senior Product Associate on the Identity team, you will play a critical
role in developing and delivering innovative identity solutions—including
identity verification, identity lifecycle management and advanced biometric
capabilities. You will work cross-functionally with technology, design, and
business partners to launch products that make Chase synonymous with trust.

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• In-depth knowledge of agile process and principles, including use of agile project management tools (e.g., Confluence, JIRA, Git).
• Excellent organizational, time management, and project management skills.
• Ability to work independently and make informed decisions.
• Experience in product deployment processes and operational management.
• Developing knowledge of data analytics and data literacy

Nice To Haves

• Customer Identity and Access Management experience.
• Agile/Scrum and AWS Certification are a plus.
• Knowledge of design and product development processes, service design principles, and systems thinking.

Responsibilities

• Partner with the Product Manager to identify new product opportunities through user research and discovery.
• Plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap.
• Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets.
• Act as a subject matter expert in Customer Identification processes.
• Write epics and user stories to support product development.
• Support feature teams with application testing, user experience testing, and issue resolution.
• Oversee and coordinate cross-functional activities, comfortably managing multiple workstreams and stakeholder groups
• Facilitate clear communication, proactively address risks or issues, and verify that deliverables meet governance, regulatory, and business requirements

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed