Senior Product Delivery Associate - Smart Approvals

JPMorgan Chase & Co. • Columbus, OH

4h

About The Position

Unleash your expertise in product development and optimization by leveraging
user research, analyzing metrics, and collaborating across one of the world’s
most innovative financial organizations, marking a significant step in your
career growth and innovation journey. Be at the heart of transforming visions
into consumer-ready products, while you navigate through and solve complex
challenges.

As a Senior Product Delivery Associate in the Chief Administrative Office, you
will be trusted with enabling the firm wide delivery of products in a stable and
scalable way.  Each day you will work with cross-function teams, build key
relationships, and enable the product to continuously deliver value.  You will
join our Approvals Product Team, focusing on the Approvals application. In this
role, you will leverage your expertise in product development to make a
significant impact by delivering integrated experiences aligned with the firm's
employee experience strategy. You will collaborate closely with cross-functional
teams to ensure a strong and consistent employee experience for executing and
streamlining approval tasks across web, mobile, and digital assistant channels.

Your responsibilities will include supporting the firm's approval tool, which
specializes in routing requests for ~140 applications, servicing more than
250,000 unique users, and providing reference data for approximately 86,000
permissions. The Approvals application manages ~thirteen million requests
annually. You will play a crucial role in shaping the future of our products and
ongoing success by applying your experience in achieving customer-focused
outcomes and your strong delivery track record.

Requirements

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated understanding of the product development lifecycle, including discovery, requirements definition, UX design and code refresh
• Experience executing operational management and change readiness activities
• Proficiency in data analytics and data literacy
• Experience in performing functional validation of product features in both testing and production environments
• Ability to successfully partner cross-functionally across teams

Nice To Haves

• Ability to research and evaluate new and emerging technologies and use cases within the industry
• Proficiency in Microsoft Office suite and Agile tools such as JIRA and Confluence
• Experience in creating Figma wireframes that align with system requirements
• Some technical background, including understanding of APIs, REST services, and JSON methodology
• Familiarity with Adobe Analytics, Databricks, Tableau, Business Objects, SQL, and other data analysis tools
• Experience in product deployment processes through alpha, beta, and general availability release phases

Responsibilities

• Manage, support, and strategically grow the end-to-end Approvals integration program, currently connected to over 140 application partners. This includes maintaining regular communication to keep partners informed of application changes, providing feedback on the integration process, onboarding new applications by guiding partners through technical requirements, addressing API and payload questions, and resolving integration issues.
• Cultivate strong relationships with key leaders and stakeholders across the organization to ensure the Approvals application meets diverse needs and is effectively maintained.
• Gather business requirements from end users and translate them into actionable product features that enhance the employee experience across web, mobile, and digital assistant channels.
• Partner closely with design teams and software engineers to manage the entire life cycle of the Approvals application, providing omni-channel servicing to more than 250,000 unique users.
• Drive product innovation, positioning, and experience to continuously enhance the Approvals product, focusing on delivering customer-focused outcomes.
• Align the Approvals tool with Firm standards enabling a universal and consistent user experience.
• Monitor application performance and user feedback to identify opportunities for continuous improvement, leveraging user research and metrics analysis to optimize product development.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed