About the position
This is a remote-first role that can be held in Canada or the United States. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want. Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
Responsibilities
- Define and drive UX strategy in close partnership with Product Management and cross-functional peers.
- Conduct and synthesize qualitative and quantitative research to uncover insights and guide decision-making.
- Design scalable, end-to-end experiences using customer research, wireframes, flows, prototypes, and detailed specs.
- Collaborate with Product and Engineering leaders in Platforms & Partnerships to align on vision, priorities, and execution.
- Champion a customer- and data-informed design culture, ensuring design efforts are aligned with user and business goals.
- Apply AI to create dynamic, personalized product experiences for new and existing users.
- Track and showcase the impact of design through measurable outcomes, celebrating wins across the team.
- Stay current on industry trends, competitor offerings, and emerging technologies—including AI—to continuously elevate the customer experience.
Requirements
- Have 3+ years of experience designing web or mobile SaaS products, ideally with exposure to partnerships, integrations, or adjacent domains.
- Have a track record of success in design or UX roles within high-growth SaaS environments, collaborating effectively across both executive and IC levels.
- Have a strong understanding of SMB and/or B2B audiences, with insight into diverse user needs and behaviours.
- Be an expert in visual and interaction design, supported by a portfolio of polished, user-centered work.
- Showcase mastery of modern design tools (e.g. Figma, FigJam, ChatGPT, sketching) and the judgment to use the right tool for the task.
- Have proficiency in conducting and applying both qualitative and quantitative research to shape product direction.
- Showcase strategic thinking that aligns UX initiatives with product vision and business outcomes, paired with compelling storytelling skills.
- Have experience working closely with Product, Engineering, and Marketing to deliver cohesive, scalable solutions.
- Have a passion for AI and emerging technologies, with practical experience applying LLMs or AI tools in product and design contexts.
- Have active involvement in the design community and a commitment to growing talent across all levels.
- Have a genuine enthusiasm for Jobber’s mission to empower small businesses—and for designing solutions that reach millions.
Benefits
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind.
- Retirement savings plan matching.
- Stock options.
- A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career.
- Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
- A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
- A work environment that values diversity and inclusivity.
