Senior Product Manager - AI and ML Platform

SurveyMonkey

2d • Remote

About The Position

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
SurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision.

Requirements

• 5+ years of product management experience building and launching SaaS products
• 2+ years of experience launching AI-powered products involving generative AI and conversational interfaces.
• 3+ years defining ML platform capabilities, including model development, integration, evaluation pipelines, data feedback loops, and platform APIs
• Strong understanding of AI frameworks and architectures with deep knowledge of evals, and context management (technical fluence around these components is expected)
• Experience writing lightweight code to prototype AI capabilities
• Demonstrated experience building 0→1 products or greenfield capabilities, navigating ambiguity and driving initiatives from concept to launch.
• Experience defining clear product metrics and success frameworks, including adoption, engagement, task success, model quality, and business impact.
• Ability to work deeply with engineering and ML teams, translating technical constraints into product decisions and vice versa.

Nice To Haves

• Product management experience working across both consumer and enterprise SaaS products
• Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker
• Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies, tools, and frameworks

Responsibilities

• Partner with product leadership to define AI and agentic capabilities that power the product
• Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines
• Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows
• Establish evaluation frameworks and success metrics for AI and agentic capabilities
• Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem
• Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.

Benefits

• competitive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending & health savings account
• paid holidays
• paid time off
• employee assistance program
• other company benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed