Senior Product Manager - AI & Data Analytics

About the position

WorkWave is seeking a highly experienced and strategic Senior Product Manager, AI & Data Analytics to drive the scaling of a standardized advanced AI and data analytics framework across our enterprise and product portfolio. This framework will be instrumental in driving customer-facing value creation. In this high-impact role, you will be responsible for driving best practices across design, implementation, and execution of high-visibility AI and data analytics programs, ensuring they align with business objectives and deliver measurable value. You will coordinate and manage multiple complex projects and collaborate with key stakeholders to embed data-driven strategies into the organization’s core customer offerings.

Responsibilities

• Oversee multiple high-impact programs focused on deploying advanced analytics and AI-driven solutions that enhance revenue-generating customer-facing products.
• Define and maintain a clear product roadmap, prioritizing initiatives to ensure focus on core value delivery and prevent scope creep.
• Ensure projects are structured with clear timelines and deliverables that are rigorously aligned with increasing revenue streams and avoid unnecessary diversions.
• Set clear Objectives and Key Results (OKRs) for each analytics initiative, directly linking outcomes to revenue metrics, conversion rates, customer churn reduction, and operational cost savings.
• Manage relationships with the core third-party vendors supporting the Wavelytics platform.
• Partner closely with Legal and Data Governance Compliance to ensure contracts with third-party vendors align with company policies, compliance standards, and regulatory requirements.
• Coordinate product requirements for new AI and data analytic value creation use cases, including advanced data enrichment, AI automation, predictive modeling, and real-time insights generation across the WorkWave product portfolio.
• Serve as a critical gatekeeper for new AI and data analytics use cases, evaluating feasibility and strategic alignment to ensure focused development.
• Engage with internal and external customers to gather and document insights, identify pain points, define feature sets, and deliver offerings that address challenges.
• Ensure the timely delivery of solutions that directly contribute to increased market competitiveness and sales growth.
• Cross-functional alignment: work closely with the General Manager (GM) to align across WorkWave products, marketing, sales, finance, professional services, support, legal and customer success teams to execute the GTM process.
• Develop and maintain status updates, conduct risk analysis, and elevate any critical issues related to key AI & Data Analytics initiatives in partnership with the GM.

Requirements

• Bachelor's degree in a relevant field (e.g., Data Analytics, Computer Science, Data Science, Business, Engineering) or equivalent practical experience. Master's degree preferred.
• Proven experience as a Senior Product Manager, Technical Lead or Program Manager with a strong focus on AI and data analytics.
• Demonstrated success in establishing and scaling advanced AI and data analytics frameworks across an enterprise.
• Demonstrated ability to manage scope and prioritize initiatives in a dynamic environment, ensuring delivery of measurable value.
• Proven experience in influencing stakeholders and, when necessary, pushing back on requests to maintain focus on defined objectives.
• Comfortable with ambiguity and possess the ability to pivot strategies while maintaining a clear path to value delivery.
• Extensive experience coordinating and managing multiple complex AI and data analytics programs and projects.
• Solid understanding of AI/ML concepts, predictive modeling, and data enrichment techniques.
• Track record of identifying and executing revenue-generating opportunities through data-driven strategies.
• Experience in setting OKRs for analytics initiatives and tying outcomes directly to business metrics like revenue, conversion rates, and customer retention.
• Strong ability to translate complex technical concepts into clear business requirements and communicate effectively with both technical and non-technical stakeholders.
• Strong leadership skills with the ability to drive consensus and make decisive product and program decisions.
• Experience engaging with internal and external customers to gather insights and define product requirements.
• Familiarity with vendor management and legal considerations related to AI and data solutions.

Benefits

• Health and dental insurance
• 401k with company match
• Flexible Time Off policy or generous PTO plan
• Paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community