Senior Product Manager, Cloud Platform

ASSA ABLOY•Austin, TX

About The Position

As the Senior Product Manager for HID Origo Cloud Platform, you will lead the strategy, roadmap, and execution for HID’s Cloud platform enabling mobile identity and credential management solution within the HID Origo Cloud ecosystem. You will be responsible for driving innovation in cloud-based credential customer and channel partner onboarding, subscription management, mobile credential provisioning, and partner integrations that enable secure, scalable, and seamless access control experiences across enterprise, education, healthcare, and government verticals. This role is ideal for a strategic thinker and execution focused product manager with deep experience in cloud platforms, SaaS infrastructure, user experience, mobile technologies, and identity management who thrives in a fast-paced, cross-functional environment. HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Requirements

7+ years of product management experience, preferably in cloud platforms, mobile identity, or physical security software technologies.
Bachelor’s degree in Computer Science, Engineering, or related field; MBA or equivalent experience preferred.
Experience with cloud infrastructure, APIs, and SaaS delivery models.
Experience with subscription management and billing for Cloud/SaaS product offerings.
Experience with multi-tenant and hierarchical channel/enduser based Cloud based operations.
Experience with deployment of global and regional Cloud platforms covering North America, Europe, Middle-East, and APAC considering regulatory and technical compliance in different markets.
Understanding of access control and mobile credential technologies (e.g., Apple Wallet, Google Wallet, NFC, BLE).
Experience conducting and analyzing user experience journey and workflows for continuous evolution of Cloud/SaaS platform.
Proven ability to lead cross-functional teams and manage complex software product lifecycles.
Proven leader with strong communication, presentation, and stakeholder management skills; experienced in mentoring and empowering teams, influencing strategic decisions, and balancing business priorities through data-informed decision-making and collaboration.

Responsibilities

Developing and refining the product vision for mobile identity and credential management within the HID Origo Cloud platform, ensuring alignment with business objectives, customer needs, and evolving trends in mobile access and cloud security.
Owning and driving the product roadmap by prioritizing impactful features, while partnering with engineering, UX, and program management to ensure timely delivery of high-quality releases.
Gathering insights from customers, partners, and internal stakeholders, and conduct market and competitive research to inform strategic product decisions.
Leading mobile credential provisioning initiatives, including lifecycle management, credential profile definition, artwork standards, and partner onboarding processes.
Designing and managing scalable, secure, and compliant cloud infrastructure workflows for customer onboarding, subscription management, billing, and analytics, while driving API strategy and partner integrations for seamless deployment across PACS, OEMs, and third-party platforms.
Collaborating cross-functionally with sales, marketing, customer success, and support teams to drive go-to-market success and customer adoption, while representing the product and team in executive and leadership forums, industry events, and portfolio reviews, ensuring alignment through SAFe and Lean Portfolio Management practices.
Establishing tools and processes for timely, professional customer communications regarding service disruptions, technical support, product quality, security, release notifications, and maintenance events, while ensuring privacy compliance with relevant legislation and policies.
Collaborating with technical teams to maintain operational excellence across IT, engineering, support, and quality functions; ensure service agreements are in place, publish timely external statements on incidents, and define metrics for measuring and improving service delivery.

Benefits

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

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