Senior Product Manager, Content Moderation & Processing
About The Position
We're seeking a Senior Product Manager to own Content Moderation & Processing, one of Bazaarvoice's most critical capabilities and differentiators. You'll transform our moderation program into a strategic advantage that directly enables client retention, revenue growth, and our centrality to AI-powered shopping. As a Senior PM, you'll have full ownership of the strategic roadmap for how billions of pieces of User Generated Content flow through Bazaarvoice's moderation, validation, and publishing pipelines. You'll modernize legacy systems, leverage advanced ML/AI, and create self-service capabilities that transform moderation. This is a high-impact, high-visibility role where you'll operate with significant autonomy and directly influence strategy.
Requirements
- 4-7 years product management experience, ideally with at least 3 years in B2B SaaS, enterprise software, or platform products
- Demonstrated ability to own complex, multi-stakeholder product domains from vision through execution
- Experience driving product strategy for operational systems (moderation, fraud, compliance, content processing, trust & safety)
- Track record of transforming legacy systems or technical debt into modern, scalable platforms
- Experience working independently with minimal oversight. You set direction and drive outcomes
- Comfort with technical concepts: APIs, database performance, publishing pipelines, batch vs. real-time processing
- Ability to collaborate effectively with engineers on technical architecture, trade-offs, and build vs. buy decisions
- Experience defining success metrics and instrumenting products for data-driven decision-making
Responsibilities
- Drive the transformation from legacy systems to unified, modern moderation platform
- Own the product vision for how Bazaarvoice processes billions of content operations
- Define what "enterprise-grade moderation" means and how we deliver it at scale
- Set investment priorities across stability, automation, and innovation
- Expand ML capabilities to comprehensive automation across all content types (text, images, video)
- Partner with Data Science to evolve models that detect AI-generated content, review bombing, and emerging fraud patterns
- Create AI-powered feedback loops to coach consumers toward displayable content
- Advanced content quality scoring and author reputation systems
- Build Portal capabilities that empower clients to manage moderation without support tickets
- Enable real-time actions
- Provide AI-generated explanations for moderation decisions to reduce support burden
- Create escalation workflows that streamline client issue resolution
- Own publishing pipeline performance, stability, and throughput optimization
- Partner with Content Operations to optimize human moderation workflows
- Evaluate "human-in-the-loop" strategies that supply ML model feedbackDefine optional premium moderation services for clients requiring additional oversight
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
