Senior Product Manager, Customer Payments

Mission Lane

4h•Remote

About The Position

Mission Lane is looking for a driven Senior Product Manager to significantly enhance the customer payments journey. This role is crucial for optimizing the customer experience, fostering continuous financial progress, increasing customer satisfaction, and improving cure rates, all while mitigating late payments and reducing charge-off risk. The ideal candidate will be a strategic thinker capable of leveraging the payments journey in innovative ways. As a member of our product team, you will be immersed in a culture of continuous discovery, testing, and learning. Your primary responsibilities will include shaping the product roadmap and delivering impactful results. You will work closely with various teams throughout the organization, including Customer Operations (Servicing, Collections, Fraud), Engineering, Data, and Customer Insights, to gain insights into priorities, universal capability needs, and competitive advantages. Collaboration is key in this role. This opportunity is tailor-made for you if you are looking to make a significant and lasting impact.

Requirements

5+ years of Product Management experience, managing technical software products from ideation to rollout and continuous optimization
Experience defining and influencing roadmaps which optimize enterprise value against customer, business, and technology problems
A strong bias toward action and a proven track record of delivering minimum viable products to market at rapid speed
Persistence and creative ‘get it done’ approach to ensure successful outcomes for your product, our customers, our employees, and our company
Willingness to take big swings which can (and should!) have massive impacts on our trajectory
Excellent communication skills to lead and inspire teams and leadership
A structured problem-solving approach to help a team work through a wide range of issues
Intellectual curiosity for emerging technologies and engineering challenges
Ability to actively seek out multiple opinions, yet make independent decisions and influence positive outcomes
Experience working to deepen relationships with our existing customers by improving payment and cure rates through test and learn while optimizing communication and experience strategies
Ability to travel occasionally within the US for in-person collaboration.

Nice To Haves

Experience in the fintech industry or payments / collections space

Responsibilities

A thought leader for the company -- and outside the company -- innovating and driving exceptional experiences for our customers
A critical part of the Product and Customer Management teams, building out the strategy and roadmap
Creative and driven to achieve results through outside the box thinking
Driving results focused on quality customer experience, the growth of our business, operational efficiency, and risk mitigation
Working closely with stakeholders to deliver in a high quality and high impact manner
Passionate about delivering fair and clear credit to our customers
Flexible enough to cross traditional job definition lines (we're a young company, so you will wear more than just a PM hat)