Senior Product Manager, Digital

T-Mobile•Bellevue, WA

2d•Hybrid

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This position will sit in Bellevue, WA. This is not a remote role, this is a hybrid schedule requiring at least 3 days a week in office. The Sr Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity. Sr Product Manager is a "generalist" demonstrating deep customer empathy, critical thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. No day is the same for the Sr Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedule; and support/drive go-to-market activities as needed.. Are you excited by the opportunity to build the best digital and assisted experiences as part of T-Mobile’s industry-leading transformation across apps and web? Come help us expand our impact in connecting people to their world—whether through T-Mobile postpaid, Metro by T-Mobile prepaid, or one of our other innovative brands. This is your chance to join a team of hard-working product managers who are making the impossible possible. The Product Managers at T-Mobile are innovators, strategists, analysts, and customer evangelists who guide digital product development from conception to launch. Working in close collaboration with Engineers, Designers, Researchers, Marketers, and Business teams, the Digital Product Manager aligns priorities and drives a software development roadmap that transforms how we do business across our brands. The Senior Product Manager, Digital will lead cross functional pods of product managers, engineers, and UX Designers to evolve the end-to-end customer experiences—how customers learn about, explore, purchase and manage products and services using our award winning mobile App and Web flows. They are the Product leaders at the intersection of the wireless industry, digital and physical world, creating experiences that are on par with the best in tech. The Senior Product Manager should be comfortable operating in a highly matrixed organization, where leadership is driven by influence and collaboration. This role is also responsible for hiring and developing a high-performing team of Product Managers to support products and platforms across the T-Mobile digital ecosystem. Come join us!

Requirements

Bachelor's Degree in Computer Science, Business, Engineering, IT or equivalent experience. (Required)
Master's/Advanced Degree In Business Administration
7+ years of relevant Product Management experience in an agile product development environment.
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives. (Required)
Communication Confirmed ability to communicate with Leadership effectively, while employing a high degree of collaboration and influence. Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.(Required)
Business Analytics Strong analysis skills with demonstrated ability to identify/analyze/synthesize product use data.(Required)
Agile Project Management Experience with Agile backlog/project management tools.(Required)
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile’s postpaid and prepaid (including Metro by T-Mobile) journeys.
Aligns product strategy with business goals across both brands.
Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro.
Prioritizes features and improvements based on brand-specific customer needs and opportunities.
Maintains a solid understanding of the wireless industry, Digital and assisted trends, and competitive positioning.
Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly.
May lead the lifecycle management of multiple products supporting both brands.
Oversees product vision, development of cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys.
Develops change management strategies that cascade the vision and align team goals with corporate and brand priorities.
Ensures clarity of purpose across postpaid and prepaid product teams.
Provides coaching and execution guidance to Product Management team, ensuring effective delivery of brand-aligned experiences.
Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels.
Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management.