Senior Product Manager, Hardware

Toast

About The Position

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Are you bready for a change? (Team Info) As a Toaster on the hardware product management team you will be challenged to take on meaningful projects that will help craft the future of the company. On the product management team, you will interface with other Toast teams across Product, Engineering, UX, Marketing, Sales, Finance, Operations and Customer Success to build and shape innovative products. You will have the opportunity to interface with our restaurant customers (Owners,managers and employees) directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

Requirements

A minimum 5 years Product Manager in a fast-paced hardware development environment and have launched at least 2 hardware product to market
Strong understanding of hardware product development processes, from market research, user study, design, prototyping, production and post production quality support
Experience building strategic partnerships with hardware vendors and suppliers
Proven experience in bridging the technical and business sides of hardware projects, including the desire to lead through collaboration of these stakeholders
Strong communication skills, including the ability to demonstrate ideas visually
Proven time management, prioritization and organizational skills (must be able to prioritize workload and meet deadlines)
Strong problem-solving skills
Experience in user experience design and research
Experience in data mining and/or querying skills

Responsibilities

Work on the next generation hardware devices for our customers
Be the voice of the customer. Understand deeply and broadly what the functional, social and emotional needs of users are and lead the design and development of products that will delight our customers.
Discover customer pain points and unmet needs and drive for high quality feature requests
Develop Product Requirements Documents to drive hardware development, as well as communicate feature requests to the engineering team in a fast-paced environment
Manage vendors and overseas suppliers, comfortable with evening calls with overseas suppliers and be able to clearly communicate requirements and deliver quality products on time.
Deeply understand the competitive landscape and strategize and prioritize resources so we build the best products to win
Lead by influence. Work closely with the Toast product, UX, engineering and operations teams to support business needs, develop business case, justify the ROI, and owning the product roadmap
Work closely with the Marketing, Finance, Operations and Customer Success teams to execute flawless launches
Manage multiple projects, and fulfill product requests within tight timelines
Source new products and drive the qualification of the product internally and externally
Analyze and track product KPIs to understand how hardware products are performing in the field post launch