Senior Product Manager - Onboarding Platform

Kraken

2d • Remote

About The Position

Building the Future of Crypto
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of work
The team
The Growth team is responsible for building seamless, engaging client journeys that drive activation and adoption. Within this team, you will lead strategy and execution for onboarding and verification experiences across consumer, business, and institutional clients.
We’re looking for a Senior Product Manager who can think strategically, influence cross-functional stakeholders, and deliver regulatory-compliant, high-performing solutions at scale. You’ll own a critical part of our growth funnel and set the direction for onboarding globally.
The opportunity
Define and own the onboarding platform strategy, building the foundational infrastructure that powers identity verification, KYC workflows, and client activation across Consumer, Business, and Institutional segments.

Requirements

• 5+ years of product management experience, including experience building platforms, infrastructure products, or internal developer tooling.
• Proven experience delivering platform or self-serve products, with internal teams (engineering, product, operations) as your primary customers.
• Strong ability to translate technical infrastructure work into business impact, influencing stakeholders to prioritize foundational investments.
• Experience leading large-scale platform evolutions or rearchitectures, balancing long-term system health with near-term product delivery.
• Track record of enabling teams through scalable mechanisms such as documentation, self-serve tooling, platform APIs, and developer workflows.
• Excellent communication and stakeholder management skills, including writing strategy docs, PRDs, and narratives that influence senior leadership.
• Passion for Bitcoin and crypto, and belief in Kraken’s mission to accelerate global adoption of digital assets.

Nice To Haves

• Deep understanding of onboarding, identity verification, or regulated workflows, including KYC/AML requirements in fintech, crypto, or similar industries.

Responsibilities

• Lead the rearchitecture of Kraken’s onboarding platform, translating technical debt and infrastructure investment into clear business outcomes like faster launches, improved reliability, and reduced operational risk.
• Build a self-serve onboarding platform that enables product and engineering teams to independently launch onboarding flows, experiments, and regional experiences without relying on a central team.
• Partner deeply with engineering to scale core onboarding capabilities such as identity verification, document processing, verification orchestration, and compliance workflows.
• Transform onboarding from a set of isolated flows into a unified platform, enabling teams to unlock new products like Futures, Margin, and Kraken Pro through modular, reusable capabilities.
• Align product, engineering, compliance, and operations stakeholders, ensuring platform investments support both regulatory requirements and product velocity.
• Define adoption and success metrics for the onboarding platform, driving measurable improvements in activation rates, team velocity, and platform utilization.
• Shape the future of crypto onboarding, anticipating regulatory shifts and building scalable infrastructure that supports global expansion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed