About the position
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Product Manager - Technical (PM-T) will be at the forefront of defining requirements and building systems related to enterprise customer onboarding, order management, broadband service provisioning and satellite terminal device management. This will include integrations into telecom customer systems, sales channel partners and internal upstream and downstream systems.
Responsibilities
- Play the role of a business liaison, product and technology leader, and own the delivery of systems across the end to end customer journey.
- Work closely with senior business and software engineering leaders and SMEs to understand requirements, conceptualize solutions, facilitate development, and deploy broadband customer onboarding and service activation capabilities.
- Own tangible goals and deliverables to enable system development and readiness to scale globally and deliver the best customer experiences through service delivery.
- Possess strong written and verbal communication skills and facilitate collaboration across multiple teams.
- Provide visibility and communicate extremely well, with responsibility to provide updates to VPs, author operation plans, business reviews documents, and communicate to the broader Kuiper and Amazon team.
- Be a seasoned product leader with a demonstrated history of leading product strategy, technology solutions, data analytics, and customer experience.
- Thrive on ambiguity and have a track record of delivering large-scale technology products and/or led large operational or technical teams.
- Lead large, global, and complex technology initiatives in a large business unit, working cross-functionally with a number of business and technical teams.
- Think and move quickly and is inspired to build mechanisms to simplify and continuously innovate.
- Demonstrated analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.
Requirements
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Nice-to-haves
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
Benefits
- Comprehensive medical, financial, and other benefits
- Equity and sign-on payments as part of total compensation package
- Employee benefits including learning experiences and mentorship opportunities
