Senior Product Manager, Zoom Phone

Zoom • San Jose, CA

2d • Hybrid

About The Position

You'll be part of the Zoom Phone product team, focusing on telephony features, owning objectives and KPIs, and ensuring these features drive user engagement and business impact. The team leads the development and evolution of Zoom’s cloud-based phone services. We define and execute product strategies, focusing on delivering scalable, reliable, and user-friendly communication solutions. By collaborating with engineering, design, sales, and support teams, we ensure seamless integration within the broader Zoom platform, enhancing the telephony experience for users worldwide.

Requirements

• Bachelor’s degree in a technical field (e.g., Computer Science, Electrical Engineering) with 5 years of product management experience focused on telephony solutions.
• Excellent communication skills, capable of influencing, inspiring, simplifying ideas, telling impactful stories, and driving clear decisions.
• Proven success in telephony-centric businesses, with experience in enterprise SaaS, communication, and collaboration products.
• Strong understanding of cloud or premise-based enterprise unified communications platforms, with a demonstrated ability to deliver innovative solutions in dynamic environments.
• Experience in driving enterprise SaaS, communication, and collaboration products and technologies is a strong advantage.
• Familiarity with SIP signaling, RTP, WebRTC, H.323, and telephony hardware (e.g., PBX systems, IP phones).
• Understanding of QoS, network latency, jitter, and packet loss, and their impact on call quality.
• Experience with APIs for integrating telephony services (e.g., RESTful APIs) and Agile processes for managing scrum teams.

Responsibilities

• Define and prioritize product features and enhancements to delight customers.
• Translate customer needs into well-defined user stories, business requirements, and functional requirements for core management systems and services.
• Own, define, and groom product backlogs while working alongside development and design teams to drive agile delivery.
• Collaborate closely with other product managers, product marketing, and multiple cross-functional teams to define and maintain the core management platform roadmap.
• Track product KPIs and analyze product usage data to identify trends and reveal requirements that best enable customer happiness.
• Serve as the product expert by evaluating similar and adjacent products, understanding industry trends, and working closely with key customers and stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level