Senior Product Manager

Crunchtime • Boston, MA

4h

About The Position

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
At Crunchtime, you will drive the strategic growth of our Operations Execution platform, leading bold product innovations that help restaurant chains optimize their businesses at scale. You'll be at the forefront of transforming how restaurants execute operations, working directly with customers in the field while steering our platform toward aggressive expansion.
We are looking for a customer-centric, data-driven, and outcome-oriented Product Manager to join our product team and drive growth.
At Crunchtime, being a Product Manager means:
Driving the success of your product with customers.
Ensuring your product is growing revenue and provides good returns.
Being product obsessed, a high degree of customer empathy, avid learner, active and influential communicator, systems thinking, analytical and data-informed decision-maker, having clear ownership, great attention to detail, working shoulder to shoulder with Engineering and UX Design.
Focus on customer and product discovery while driving execution.
Being part of cross-functional teams with members from Engineering, Marketing, Customer Success, Support, Sales and Design where each team has clear OKRs that they are responsible for.

Requirements

• Experience building and iterating products with cross-functional teams in an agile environment.
• Excellent written and verbal communication and presentation skills with the ability to articulate customer problems to solve.
• Systems thinking and analytical mindset to make decisions based on quantitative and qualitative feedback.
• Experience using customer and product discovery frameworks such as, but not limited to: User Story Mapping, Customer Journey Mapping and Jobs to be Done.
• Ability to engage directly in technical conversations and translate to a non-technical audience.

Nice To Haves

• Experience growing ARR of SaaS B2B products.
• Experience in restaurant technology.
• Domain experience in food service, food safety, QSR/FSR, retail operations, operations research or related fields.

Responsibilities

• Drive aggressive growth strategy to rapidly scale our market-leading platform across all restaurant chain segments
• Pioneer breakthrough features through bold experimentation and direct customer discovery in restaurant environments
• Build personal relationships with customers to gain deep understanding of their Jobs to be Done, pain points and goals
• Lead competitive innovation by identifying and capturing emerging market trends before competitors
• Assist with the development and execution of the product vision and strategy
• Define and analyze growth metrics to inform product success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed