About the position
ShipMonk is seeking an experienced Senior Product Manager - B2B Fulfillment to lead our growing retail fulfillment capabilities. In this role, you'll drive the roadmap for B2B fulfillment initiatives, including EDI integrations, compliance with retailer requirements (e.g., Walmart, Target, Amazon Vendor), and strategic logistics partnerships. You'll work cross-functionally with our merchants, warehouse operations, technical teams, and retail partners to build solutions that ensure accurate, timely, and cost-effective delivery to some of the biggest names in retail.
Responsibilities
- Lead the entire product lifecycle for B2B fulfillment-from ideation and stakeholder alignment to development, testing, and continuous improvement.
- Own ShipMonk's EDI platform strategy and implementation, ensuring seamless integration with major retailers and accurate order, ASN, and invoice transmissions.
- Build features and workflows that ensure adherence to each retailer's fulfillment standards, including labeling, packaging, routing, and delivery timelines.
- Partner with warehouse operations, engineering, sales, and account management to align on feature scope, delivery, and adoption.
- Engage with merchant partners and retailer contacts to identify opportunities to streamline B2B processes and reduce chargebacks.
- Develop tools and dashboards that give merchants and internal teams insight into fulfillment performance, order statuses, and SLA compliance.
- Design solutions that scale across multiple retailers, product types, and fulfillment centers.
- Conduct merchant interviews and gather feedback on pain points and feature needs related to B2B fulfillment.
- Support the GTM team on rollout strategy, internal training, and merchant onboarding for new B2B capabilities.
- Use fulfillment data and operational KPIs to prioritize initiatives and measure success across the retail fulfillment stack.
Requirements
- Bachelor's degree or equivalent practical experience
- 5+ years of experience in product management or a related technical field
- 2+ years of experience launching technical products end-to-end
- 2+ years of experience with B2B/retail fulfillment, 3PL services, or EDI systems
- Experience with retailer compliance and routing guides (e.g., Walmart, Target, Costco)
