Senior Product Operations Manager

Western Governors University • Salt Lake, UT

6d

About The Position

Reporting to the Director of Product Operations, the Senior Product Operations Manager is responsible for collaborating with leadership to identify, create, and develop processes and best practices for the Product Organization. As a key leader in creating the standard for cross-functional communication & visibility, you will surface the insights required to help our Product Organization define effective product strategies and function optimally. Your collaboration with leaders and individual contributors from Product & UX creates excellent governance, continuous improvement of processes and communication, and most importantly, transparency throughout and enablement of the Product Organization. You help connect us with our users and business partners by creating and optimizing processes and best practices utilizing excellent communication methods. You empower our Product Organization by helping us find and remove our inefficiencies, and by helping us achieve better business and user outcomes.

Requirements

• Agile, Product Management, Project Management, SDLC training or certification
• Excellent leadership and product management skills
• Ability to design and implement operational functions and initiatives
• Ability to plan, organize, and manage strategic initiatives
• Advanced analytical, problem-solving, and decision-making skills
• Demonstrated ability to support, coach and provide feedback to others
• Ability to create and track data related to project impact
• Ability to influence, build consensus, and motivate others
• Advanced organizational skills with a high attention to detail
• Effective listening skills and ability to adapt well and willingly in an environment of change
• Ability to analyze business operations, processes, systems and identify process improvement opportunities
• Experience creating documentation and communication standards and frameworks
• Typically requires a University Degree or equivalent
• Minimum of 5 years related experience, with 2+ years of software Product Management experience
• Pragmatic Institute or other Product Certification/training
• Experience with product-led technology teams
• Experience within an Agile software development environment
• Minimum 5 years of experience performing operations functions within a software development context
• Minimum 2 years of experience in a leadership role
• Experience with Product Management and/or software development tools/software (e.g., Jira, Confluence, Lucid, Mural, Roadmapping software, etc.)

Nice To Haves

• Product Operations training
• Master’s degree in a related field of study
• Change Practitioner Certification
• Previous experience in Education Technology

Responsibilities

• Uses qualitative and quantitative insights to dig deep into workflows and product usage to drive both operational playbooks and tooling enhancements
• Leads cross-functional working groups to implement and support new system capabilities
• Standardizes documentation of Roadmaps, Strategy Reviews, Product Briefs, Vision Statements, Release Plans and Release Notes, Experiment Findings, Internal Product Announcement materials
• Creates standard templates and frameworks for communication and supporting product practices
• Routinely communicates roadmap progress to leadership and cross-functional stakeholders to drive decision making on key trade offs
• Assists with consistent OKR monitoring and reporting
• Leads the organization of cross-functional teams and their management for product domains and creates supporting resources for the teams
• Establishes and implements standards and processes for the management of product backlog health
• Optimizes product management onboarding and creates related trainings
• Defines and manages intake process
• Organizes workshops to upskill employees and improve product practices
• Creates and manages product resources index and archive of product work
• Leads the implementation of discovery sprints/dual track Agile and supports the ongoing practice
• Partners with Portfolio Management Operations to ensure process alignment that enables value delivery
• Evangelizes product management methodology, which requires solid knowledge of the product discipline and the ability to create decks and educate others on best practices and why it exists
• In collaboration with Change Management leaders, develops and leads communication and training plans for leaders and stakeholders impacted by process changes and operation improvements
• Researches and investigates new trends and technologies to meet current and future needs of the Product and UX/UI organizations.
• Establishes audits and reports to ensure data accuracy and integrity
• Leads cross-functional teams in operationalizing standards and business models that effectively and seamlessly interrelate with business operations across the department.
• Performs other related duties as assigned

Benefits

• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed