Mark43-posted 3 days ago
Senior
New York City, NY
Publishing Industries
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Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a Senior Product Operations Manager to join our Product team. You will be a key partner in helping scale our product development function as we continue to grow our public safety platform. This is a high impact role that ensures discipline in execution, ensuring operational rigor across multiple product lines, readiness for launch, and rigor in monetization, all while keeping the broader product organization operating smoothly and strategically.

  • Engaged GTM leadership to ensure readiness ahead of product launches
  • Established stage-gate processes and review cadences to drive alignment and accountability across teams
  • Partnered with cross-functional stakeholders to refine and improve the product development process while ensuring clear ownership and follow-through
  • Presented recommendations and insights directly to senior leadership, driving alignment on strategic priorities
  • Created dashboards to track product OKRs and provided insights to leadership
  • Experience in a fast-paced B2B SaaS environment
  • Experience managing multiple complex product lines
  • Ability to navigate ambiguity and work across functions
  • Skill in distilling complex operational challenges into clear frameworks and action plans
  • Servant leaders who support and empower teams while driving accountability
  • Assertive operators who can hold stakeholders to commitments with professionalism and clarity
  • Strong communicators with the executive presence to present confidently in front of senior leadership
  • Problem solvers who enjoy untangling messy processes and finding structure
  • Analytical thinkers who use data to inform, not just report
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