Ping Identity-posted 13 days ago
$109,000 - $152,500/Yr
Full-time • Mid Level

At Ping Identity, we help enterprises protect millions of identities every day. Our industry-leading solutions in multi-factor authentication (MFA), fraud detection, risk-based access, and identity verification deliver secure, seamless digital experiences for some of the world’s largest organizations. We’re looking for a Senior Product Specialist to join our team and serve as a subject matter expert (SME) for these critical solutions. This highly customer-facing role is your opportunity to combine deep technical knowledge with relationship-building skills—supporting enterprise customers, gathering feedback from the field, and partnering with our product teams to influence the future of identity security.

  • Engage directly with enterprise customers to deliver roadmap presentations, technical deep dives, and best-practice sessions.
  • Answer technical questions about deployment architecture, integration patterns, and modern authentication standards (OAuth, OIDC, SAML, FIDO).
  • Act as a bridge between customers and product teams—capturing field insights, feature requests, and emerging needs to help shape product strategy.
  • Partner with account teams and solutions engineers on pre-sales and post-sales engagements, including demos, POCs, and technical consultations.
  • Develop and maintain enablement resources such as solution briefs, FAQs, demo scripts, and technical guides.
  • Stay current on market trends and emerging technologies in authentication, fraud detection, and identity verification.
  • 3+ years of experience in IAM, cybersecurity, or customer-facing technical roles (e.g., pre-sales engineer, technical account manager, or product enablement).
  • Excellent communication and presentation skills to engage both technical and business audiences.
  • Familiarity with authentication protocols and standards (OAuth, OIDC, SAML, FIDO, Passkeys).
  • Ability to build trusted relationships with enterprise customers and collaborate effectively across teams.
  • A strong understanding of MFA, fraud/risk engines, and identity verification technologies.
  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)
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