Senior Production Technology Director

OLIVER Agency - North America•New York, NY

2d•$123,250 - $137,750•Remote

About The Position

Working in true collaboration with our tech team, we are looking for a Senior Production Technology Director to help audit our current processes and develop a production technology toolset that is robust, scalable, and increasingly powered by AI and advanced automation. You will be working with the, internal clients Implementation, IT & Services, and Sales to develop new workflows as a core part of our service offering. The purpose of this role is to manage overall daily production support across the group, oversee the specification and build of AI-powered tools and solutions, and consistently improve current workflows to enhance cost and production efficiency, quality, and service levels. You will guide and manage a team of Developers and Technology Managers, setting technical direction, nurturing talent, and ensuring the team operates together at a high standard across all production technology initiatives. This includes overseeing the team's adoption and proficient use of AI-assisted coding and scripting tools (such as GitHub Copilot, ChatGPT, Claude, and other LLM-based development assistants) to accelerate development cycles, improve code quality, and reduce manual effort in building and maintaining production solutions. You will be required to support the Technology Director in the management of key new account implementations from a technical and operational point of view, working with them to create comprehensive projects to deliver production automation and company-wide solutions. This includes identifying, specifying, and building overseeing bespoke AI-powered tools — from adaptive workflow automation and predictive production scheduling to AI-enabled quality assurance and content adaptation — cooperating with internal stakeholders to ensure plans are delivered on time and on budget. With a track record in complex projects, you will help ensure the smooth transition of the plan and manage ongoing needs. The primary focus for this role will be to implement and consistently improve the daily operational effectiveness of accounts. Tightening up processes, streamlining workflows, embedding AI and machine learning solutions where they can deliver measurable gains, and ensuring teams cooperate around best practices — making sure we are utilising the systems, resources, and partners we have to their fullest potential. The Senior Production Technology Director is responsible for ensuring that the agency has best-in-class processes, systems, and AI capabilities that maintain the highest standards in project and campaign delivery and meet the evolving demands of the client with the same level of commitment and passion as the client. Work with the Production Support Team to define and implement workflows on tools like Dalim ES/Twist and other automation tools, including AI-enabled automation platforms, and to promote use of automation and AI across the group. Working with the Global Technology and Innovation Director, PMO office, and OMG team to evaluate, architect, and implement AI-powered automation software across our network of agencies and hubs globally — including assessing emerging AI technologies, building proof-of-concept solutions, and scaling successful implementations across the business.

Requirements

10+ years of technical services experience in a complex production environment — not a traditional agency — across Print, Digital, Social, and Motion technologies
Demonstrated experience managing and nurturing teams of Developers and Technology Managers, with a track record of attracting, retaining, and growing technical talent
A solid understanding of AI and machine learning technologies, including practical experience specifying, building, or implementing AI-powered tools and solutions within a production or creative technology environment
Hands-on experience with AI-assisted development workflows — comfortable using and promoting tools like GitHub Copilot, ChatGPT/Claude for code generation, scripting automation, prompt engineering, and AI-enabled QA/testing
Experience with AI/ML frameworks, APIs, and platforms (e.g., OpenAI, Azure AI, AWS AI/ML services, Google Cloud AI, or similar) and an understanding of how to integrate these into production systems
Familiarity with scripting and programming languages commonly used in production automation (e.g., Python, JavaScript, Shell scripting) with the ability to leverage AI tools to accelerate coding, troubleshooting, and solution development
Experience in building and deploying complex production technologies
Experience in implementation of large-scale projects and ideally change management processes
Ability to manage multiple projects in a fast-paced environment
Excellent planning and organisational skills
Ability to work under pressure to meet deadlines
Effective interpersonal and collaborative judgement skills
Excellent attention to detail and accuracy skills
Capable and forward-thinking — able to manage their work and always meet commitments
A thoughtful, methodical thinker with common sense
Ability to question constructively and explore ideas openly (both their own and others')
Ability to see the bigger picture
Technical competence and understanding of creative process / working within a creative environment
Clear, effective communication skills both internally and externally with clients
Past experience in managing external partner relationships
A genuine passion for AI innovation and a curious, considerate mindset — constantly exploring how new technologies can transform production workflows and deliver meaningful advantage

Responsibilities

Guide, manage, and develop a team of Developers and Technology Managers, setting clear goals, conducting code reviews, and fostering a culture of innovation, collaboration, and continuous improvement
Spec, design, and oversee the build of AI-powered production tools and platforms — from requirements gathering and solution architecture through to development, testing, and deployment
Encourage and promote the use of AI-assisted coding and scripting tools across the development team (e.g., GitHub Copilot, LLM-based code generation, automated testing frameworks, AI-enabled debugging) to accelerate delivery, improve code quality, and reduce repetitive manual development tasks
Evaluate emerging AI/ML technologies (including generative AI, computer vision, NLP, and smart automation) for application within production workflows, recommending and implementing solutions that deliver tangible efficiency and quality gains
Build and maintain AI-powered automation pipelines for content production, asset management, quality control, and workflow orchestration
Accountable for delivery of assigned projects to time, scope, and quality
Advise and connect with stakeholders internally and externally, developing warm, trusting working relationships with various teams across the business and with key client contacts
Ensure project plans are signed off and have met quality standards and guidelines before deployment
Ensure projects are accurately recorded within agreed tools
Ensure all tools are deployed following consistent agency standards, e.g., our internal tool OMG
Map and deploy agreed process changes, including AI-augmented workflows and adaptive routing and prioritisation systems
Ensure key documentation is created and training is provided to new team members, including AI tool onboarding and upskilling programmes for the wider production team
Provide input into ongoing process improvements and changes to ensure the team is continuously improving, leveraging data insights and AI to inform and shape direction
Establish best practices and governance frameworks for responsible AI use, including data privacy, ethical AI standards, and quality assurance for AI-generated outputs
A desire to be in the detail — systems, processes, profitability, utilisation, production, and delivery
Experience in fast-paced agencies. This business manages scale and speed across the USA and Canada
Trusting, dependable relationships built through honest, consistent delivery