Senior Program Manager - Career Leader Education

American Hospital Association•Chicago, IL

2d•$92,000 - $138,000•Hybrid

About The Position

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely. Essential Functions Manage the development and implementation of creative, innovative, engaging education programs that address the leadership development needs of participants at the early-mid stages of competency development. Identify knowledge and practice gaps for target audience and recommend program modifications and potential new programs. Serve as content expert when needed and serve as primary faculty for designated programs. As a nurse planner, incorporate continuing education requirements and documentation, ensuring alignment with provider unit guidelines. Collaborate with the Lead Nurse Planner and Approved Provider Program Director to ensure alignment with all requirements for providing nursing continuing professional development contact hours. In conjunction with supervisor and other team members, identify creative ways to develop nurse leaders beyond the classroom to meet the AONL mission to equip nurse leaders to have an impact on transforming health care. Work with team to establish education goals that align with the AONL and AHA strategic plans, and the mission and vision of the continuing education provider unit. Review program content annually. Ensure content is contemporary, relevant, engaging and based on AONL competencies and current available evidence, engaging for leaders from all settings across the healthcare continuum. Stay abreast of innovative delivery and learning modalities for adult and professional learners. Adjust programming in alignment with Director and Senior Director and AONL/AHA strategic goals, as needed. Monitor, evaluate, and respond to participant feedback and faculty feedback for all assigned programs. Develop structures to continue engaging participants’ involvement in AONL following programs to continue leadership development and assist in a “journey map” for participants. Manage and facilitate designated AONL fellowships, including participant selection process and curriculum oversight, under the direction of the Education team Director. Coordinate mentors for participants as appropriate to the program, guide program participants by providing regular communication during the fellowship year and input into participant projects. Maintain program alumni database and correspondence, responding to educational needs as they arise. Collaborate with AONL education team to create and produce an AONL annual conference that is relevant and engaging to AONL members. Perform other duties as assigned.

Requirements

Bachelor's Degree Nursing Required
5+ years Nursing experience Required
Nursing education, curriculum or program development experience Required
Effective knowledge of nurse leadership education needs - Required
Effective knowledge of innovative educational technology, tools and resources - Required
Effective knowledge to develop, implement and evaluate educational programming - Required
Basic understanding of nonprofit membership association operations - Required
Strong computer and Microsoft Office skills (Word, Excel, PowerPoint) - Required
Effective ability to teach using virtual platforms and present educational content in an engaging and effective manner - Required
Effective knowledge of budgeting and tracking expenses. - Required
Strong leadership skills that educate, guide and mentor colleagues to meet goals - Required
Effective written and verbal communications skills to interact with and provide clear, concise information to colleagues and members; oroven ability to prepare documentation, deliver updates, and participate actively in group discussions - Required
Effective interpersonal skills to develop and foster positive relationships with internal colleagues and external contacts that drive operational success through constructive interactions - Required
Effective collaboration skills with both internal colleagues and external contacts that promote innovative problem-solving and constructive feedback to support operational success - Required
Strong customer service orientation and positive, professional, solution-oriented approach to interactions with members and colleagues - Required
Strong research and analysis skills to identify and assess information from a variety of sources, including data, and translate into operational success - Required
Proven ability to identify challenges/issues with processes/outcomes and propose practical solutions to resolve; proven ability to utilize sound judgment and reliable resources to seek information and data to support decisions - Required
Proven ability to work effectively in a fast-paced, dynamic environment with changing priorities - Required
Proven ability to manage multiple tasks effectively and efficiently by balancing priorities and meeting set timeframes - Required
Strong attention to detail to ensure complete, accurate and timely deliverables - Required
Self-motivated and proactive; proven ability to take initiative to identify areas for improvement - Required
Proven ability to maintain a high standard of professionalism and respect in interactions with others; proven ability to take accountability for work and follow through on deliverables - Required

Nice To Haves

Nursing professional development experience Preferred
Instructional design Preferred
Working knowledge of artificial intelligence platforms and social media - Preferred
Willingness to learn and adapt to new technology - Preferred

Responsibilities

Manage the development and implementation of creative, innovative, engaging education programs that address the leadership development needs of participants at the early-mid stages of competency development.
Identify knowledge and practice gaps for target audience and recommend program modifications and potential new programs.
Serve as content expert when needed and serve as primary faculty for designated programs.
As a nurse planner, incorporate continuing education requirements and documentation, ensuring alignment with provider unit guidelines.
Collaborate with the Lead Nurse Planner and Approved Provider Program Director to ensure alignment with all requirements for providing nursing continuing professional development contact hours.
In conjunction with supervisor and other team members, identify creative ways to develop nurse leaders beyond the classroom to meet the AONL mission to equip nurse leaders to have an impact on transforming health care.
Work with team to establish education goals that align with the AONL and AHA strategic plans, and the mission and vision of the continuing education provider unit.
Review program content annually.
Ensure content is contemporary, relevant, engaging and based on AONL competencies and current available evidence, engaging for leaders from all settings across the healthcare continuum.
Stay abreast of innovative delivery and learning modalities for adult and professional learners.
Adjust programming in alignment with Director and Senior Director and AONL/AHA strategic goals, as needed.
Monitor, evaluate, and respond to participant feedback and faculty feedback for all assigned programs.
Develop structures to continue engaging participants’ involvement in AONL following programs to continue leadership development and assist in a “journey map” for participants.
Manage and facilitate designated AONL fellowships, including participant selection process and curriculum oversight, under the direction of the Education team Director.
Coordinate mentors for participants as appropriate to the program, guide program participants by providing regular communication during the fellowship year and input into participant projects.
Maintain program alumni database and correspondence, responding to educational needs as they arise.
Collaborate with AONL education team to create and produce an AONL annual conference that is relevant and engaging to AONL members.
Perform other duties as assigned.