Senior Program Manager , Last Mile Launch, Worldwide Engineering and Innovation Launch and Expansion

Amazon • Nashville, TN

1d

About The Position

In this role, you will drive end-to-end operational readiness for Last Mile new
launch sites. The Launch Manager will orchestrate cross-functional launch
activities and stakeholder alignment, owning the implementation of launch
playbooks while ensuring operational excellence through comprehensive testing
and site validation protocols. You'll serve as the dedicated launch liaison for
site leadership teams, developing and executing customized readiness plans to
guarantee successful Day 1 operations. Your influence will extend across
systems, staffing, training, and operations teams as you track and complete
critical pre-launch milestones according to established timelines and quality
standards.

The successful candidate will combine strong project management capabilities
with operational execution experience, demonstrating success in fast-paced
launch environments and a track record of delivering complex, multi-stakeholder
initiatives. Superior stakeholder management skills and the ability to drive
alignment across various functions are crucial for success in this role.

Join our team and help scale our Last Mile network through standardized launch
excellence and operational readiness.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• 2+ years of driving process improvements experience

Responsibilities

• Executing comprehensive launch playbooks and readiness plans, coordinating with multiple stakeholder teams across Operations, Technology, HR, and Training departments to ensure Day 1 success.
• Leading site readiness assessments and validation protocols, identifying operational gaps and implementing solutions through cross-functional collaboration and data-driven decision making.
• Developing and standardizing launch processes, documentation, and quality control measures while establishing best practices for successful site operations across the network.
• Managing multiple concurrent site launches, effectively tracking progress against critical milestones and communicating operational readiness to leadership through clear, actionable metrics.
• Partnering with operations teams to optimize launch procedures and training protocols while ensuring comprehensive testing and validation of all operational systems prior to launch.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level