Senior Program Manager, Process and Systems

Zayo Group

About The Position

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Our Process and Systems Senior Program Manager implements and supports critical processes across the organization. This includes workflow, capital budgeting and forecasting and project metrics and reporting. Specifically, the Process and Systems Senior Program Manager implements: Standard, high-scale processes across the program Project-level workflow processes Service Order workflow processes Optimization of workflows between teams Project capital reporting - Implements Salesforce-based capital budgeting, forecasting and reporting processes across the Large Project program Supports Project/Program Reporting: Builds, maintains, adapts and grows standard project- and program-level reporting consistently across the various Large Projects Works with management and project stakeholders to evolve reporting for improved efficiency, effectiveness and accuracy Collaborates with stakeholders to adapt reporting as project workflows evolve and reporting needs change Maintains diligent change control of the project reporting for consistency in reporting Customizes reporting where necessary for specific project needs Manages, maintains and evolves rollup reporting to concisely and accurately report program status at a summary level Our Process and Systems Senior Program Manager is a critical support to the overall project management team and enables the project management teams to successfully and proactively meet their key objectives through project reporting. These objectives include: Lead all elements of network installation Manage customer requirements and expectations Develop and manage the project schedule Develop and manage the project budget Aggressively manage execution Develop and implement project processes, reporting and metrics Transparently report project progress

Requirements

Advanced Excel experience required with an emphasis in reporting and presentation
Familiarity and ideally experience with Tableau/Einstein Analytics, Domo or similar CRM tools
Working experience with Site Tracker or similar workflow products
Working knowledge of Salesforce
Working knowledge of GIS-based tools such as MapInfo, ArcView or Google Earth
Process and metrics-driven management style.
Exceptional report development, implementation and analysis skills.
Ability to adapt existing reporting or develop new reporting to match the unique and changing needs of each project while working within Zayo reporting standards.
Extreme attention to detail and an inherent need to understand.
Minimum of seven (7) years project management experience required
Experience in Workflow management/governance and Quality Control required
Strong technical writing experience desired
Passionate, positive, business-minded leader
Motivated team leader with strong work ethic and high standards for work quality
Ability to develop and maintain a team chemistry in a dotted-line environment
Strong management and interpersonal skills
Experience with telecom network deployment, project management databases and tracking systems
High level understanding of telecommunication products and services knowledge preferred
Excellent internal and external team building skills
Excellent verbal and written communication skills including metrics, reporting and dashboards
Flexible work hours and occasional travel

Nice To Haves

Project management experience with large-scale network deployments, ideally related to OSP, Ethernet and/or wireless networks
Experience with managing large project schedules and budgets (tracking, forecasting, reconciling)
Experience with contract/construction management including RFP preparation, budgeting and control estimates, bid review and award, change order management, materials management and project closeout is a plus
Understanding of OSP construction management is a plus to include OSP construction methodologies, route feasibility and design development, OSP engineering, permitting, make ready and construction processes, OSP metrics and measures
Understanding of telecom network architectures specific to determining project dependencies and critical path activities
PMP certification a plus