Senior Program Manager , Selling Partner Trust

Amazon • Seattle, WA

22h

About The Position

The Selling Partner Trust and Store Integrity's (TSI) vision is that bad actors
cannot operate in our store while selling partners start and grow their business
without fear of disruption, such that customers and selling partners across the
globe trust us, and have confidence in the integrity of Amazon’s store. We value
individual expression, respect different opinions, and work together to create a
culture where each of us is able to contribute fully. Our unique backgrounds and
perspectives strengthen our ability to achieve Amazon's mission of being Earth's
most customer-centric company.

Lead key initiatives in Amazon's Account Health Assurance program supporting
high-performing sellers, driving operational excellence through policy
engagement frameworks, bad actor prevention systems, and seller experience
innovations. Manage cross-functional partnerships with policy teams, compliance,
and other partner organizations to improve seller experience and decrease
unexpected account suspension. Develop and execute strategic initiatives that
balance seller protection with customer trust. Drive data-driven decision making
through advanced analytics, establish performance metrics and goals.

You'll be joining a dynamic, mission-driven team focused on seller success and
store integrity. Our team combines deep operational expertise with innovative
problem-solving to create fair and transparent processes for sellers. We work
closely with senior leadership and collaborate across policy, legal, product,
and international teams to drive meaningful change in the seller experience. The
team culture emphasizes data-driven decision making, intellectual curiosity, and
a bias for action.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• As the Senior Program Manager for the Account Health Assurance Program, you will lead the development and implementation of a new seller remediation experience.
• You'll partner with policy teams and implement process improvements, driving cross-functional collaboration with legal, policy, and product stakeholders.
• You'll create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes, and measure the impact of these improvements for all sellers. You'll keep owners accountable to ETAs.
• Analyzing seller feedback and metrics to optimize appeal processes will be crucial, as will managing program strategy and metrics, communicating results to senior leadership.

Benefits

• Amazon package will include sign-on payments and restricted stock units (RSUs).
• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level