Senior Program Manager-Transition to Operations

SOUND TRANSIT•Seattle, WA

70d•$87,000 - $191,000•Hybrid

About The Position

Under general supervision, the Senior Program Manager for Transition to Operations will manage the training program for system expansion and other large projects. This person will work closely with Service Delivery Department, Agency Oversight, and Capital Delivery functional leaders as well as outside contractors to deliver results in the areas of capital program training, maintenance readiness, and operational readiness. This position and work play a critical role in ensuring the agency and its partners are ready to safely and effectively operate the expanded system and new assets.

Requirements

Bachelor's degree in Public Administration, Urban Planning, Business Administration, Facilities Management, Industrial or Organizational Psychology or related field; Master's degree preferred.
Five years of experience in program/project management, policy, and procedure development, HR/Organizational Development; Or an equivalent combination of education and experience.
Ability to deliver solutions within dynamic environments undergoing change.
Ability to engage, diagnose, analyze findings, facilitate discussions, generate options, and build commitment to solutions in a collaborative environment.
Analytical and decision-making skills, group facilitation skills, innovative problem-solving skills, and consulting and influencing skills.
Strong written and verbal communication skills.
Detail-oriented with strong organizational and project management skills, ability to manage relationships with both internal and external customers.
Ability to work effectively under pressure and within a collaborative team-oriented environment using sound judgment in decision-making; systems thinking skills.
Excellent technical skills in our main software applications which include, but are not limited to: Windows, Office 365, (Word, Excel, PowerPoint, Visio, OneNote, OneDrive for Business, SharePoint Online, and Teams).
Presentation skills, able to present technical and non-technical information to an audience with varying skills and technical background.
Ability to learn and use Operations Readiness Software and Project Management Information Systems.
Strong task management skills: able to organize, prioritize, execute tasks, and pivot as needed in a very dynamic environment
Demonstrating a positive customer service orientation with both internal and external clients.
Ability to work in a complex and changing environment; must be self-motivated.
Proficiency in writing/documenting policies and procedures

Nice To Haves

Project Management Professional (PMP)

Responsibilities

Responsible for management and coordination of training activities related to new transit assets and systems for Sound Transit staff, operating partners, and other third parties.
Build and manage a master schedule for capital expansion training and other major projects.
Responsible for the development, implementation, and regular reporting on capital training program metrics to departmental and agency executive leadership.
Act as project manager and direct the procurement and contracting process for outside vendor support of system expansion training and operational readiness.
Manage vendors and consultants responsible for the implementation and delivery of training on capital delivery and other projects.
Evaluate and monitor performance and quality standards of internal Asset Transition Office programs and initiatives, including those led by outside vendors.
Interacts with leaders throughout the organization to assess needs of the capital expansion training program.
Review and approve training materials to ensure documents are compliant with agency and contractual standards.
Oversee general administrative duties, such as coordinating with stakeholders, scheduling class times and locations, sending invitation information to all trainees, and maintaining records of training activities.
Writes, maintains, and provides continuous improvement support for Asset Transition Office process and procedures.
Work with stakeholders to ensure proposed training meets teams' needs
Work actively within the agency Operational Readiness Software and/or project management information system.
Write administrative policies and procedures in support of the activation and transition of new assets to operations.
Back-up to Manager and will serve all the functions of the Manager of Operational Readiness for Resources in their absence.
Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
It is the responsibility of all employees to integrate sustainability into everyday business practices.
Other duties as assigned.

Benefits

Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
Long-Term Disability and Life Insurance.
Employee Assistance Program.
Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
Parental Leave: 12 weeks of parental leave for new parents.
Pet Insurance discount.
ORCA Card: All full-time employees will receive an ORCA card at no cost.
Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
Inclusive Reproductive Health Support Services.
Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.