Senior Program Manager

Lutheran Social Service of Minnesota • Saint Paul, MN

9d

About The Position

As a Senior Program Manager, you will provide leadership and oversight for the statewide Guardianship Options financial program. You will supervise, support, train and evaluate program staff, ensure quality of services and appropriateness of actions taken on behalf of clients and provide additional leadership when needed in mediation and intervene in disputes between agencies, workers or the client and a worker. You will provide overall management of program and client services and monitor provision of services statewide to ensure the program meets all quality standards, program guidelines, court requirements, receive and review potential referrals, suggest/make referrals to other service providers when appropriate and oversee the direct management of difficult client situations, identifying situations that require review by an attorney and/or program leadership. You will advocate on behalf of clients and protect client rights, oversee client financials (authorize, sign legal documents) as part a team including county social workers, physicians, nursing home staff, family members, caregivers, maintain records/documentation and serve as a financial represenative on behalf of organization. You will assist with program financial and budget management, manage, oversee or negotiate the sale of client assets (real estate, investments) and review client accounts and audit transactions as needed. You will develop and maintain relationships with attorneys and probate court judges, other social service organizations and professional providers (legal, court, medical) to ensure financial management is provided in the best interests of the clients and to market and expand Guardianship Options and other Older Adult services throughout the state. As a Senior Program Manager , we offer you: An excellent benefits package that includes medical, dental, life, vision, 403(b) plan with a match, wellness program, and other ancillary plans Generous PTO plan, Paid Holidays, and 3 Float Days Opportunities to continue professional development An ALIVE Workplace that is Supportive, Positive, Healthy and Fun! A diverse workplace An outstanding reputation Access to a statewide support network

Requirements

• Bachelor’s degree in the field of human services, business or management or equivalent experience.
• Five years of work experience in a leadership position and/or experience in guardianship, financial or human service.
• A valid driver's license, acceptable driving record and a Motor Vehicle Check.
• Successfully complete the requirements of a background check.
• Extreme detail attention to communications, accurate and timely documentation and billings.
• Excellent assessment skills.
• Clear and unbiased thinking and decision-making skills.
• Sound judgment regarding the best interests of clients, major financial transactions and life and death situations.
• Ability to recognize dangerous situations for client/self.
• Must complete Center for Guardianship Certification National Certified Guardian exam after first year of employment.

Nice To Haves

• Specific training in the area of social work practices, public relations, legal procedures and vulnerable adult legislation is desired.
• Knowledge of community resources, legal, and medical services is desired.

Responsibilities

• Provide leadership and oversight for the statewide Guardianship Options financial program
• Supervise, support, train and evaluate program staff
• Ensure quality of services and appropriateness of actions taken on behalf of clients
• Provide additional leadership when needed in mediation and intervene in disputes between agencies, workers or the client and a worker
• Provide overall management of program and client services and monitor provision of services statewide to ensure the program meets all quality standards, program guidelines, court requirements
• Receive and review potential referrals, suggest/make referrals to other service providers when appropriate
• Oversee the direct management of difficult client situations, identifying situations that require review by an attorney and/or program leadership
• Advocate on behalf of clients and protect client rights
• Oversee client financials (authorize, sign legal documents) as part a team including county social workers, physicians, nursing home staff, family members, caregivers, maintain records/documentation and serve as a financial represenative on behalf of organization
• Assist with program financial and budget management
• Manage, oversee or negotiate the sale of client assets (real estate, investments) and review client accounts and audit transactions as needed
• Develop and maintain relationships with attorneys and probate court judges, other social service organizations and professional providers (legal, court, medical) to ensure financial management is provided in the best interests of the clients and to market and expand Guardianship Options and other Older Adult services throughout the state

Benefits

• An excellent benefits package that includes medical, dental, life, vision, 403(b) plan with a match, wellness program, and other ancillary plans
• Generous PTO plan, Paid Holidays, and 3 Float Days
• Opportunities to continue professional development
• An ALIVE Workplace that is Supportive, Positive, Healthy and Fun!
• A diverse workplace
• An outstanding reputation
• Access to a statewide support network

What This Job Offers

• Job Type: Full-time
• Career Level: Senior