Senior Program Manager

Emerald Technologies

10d

About The Position

At Emerald Technologies, we believe great people build great technology. We are a fast-growing electronics manufacturing company dedicated to delivering high-quality solutions, innovation, and exceptional service to our customers. Our team is driven by collaboration, integrity, and a commitment to excellence in everything we do. We are currently seeking a motivated, detail-oriented Senior Program Manager at our Medford, OR location who is excited to grow their career in a dynamic manufacturing environment. At Emerald Technologies, you’ll be part of a supportive team where your ideas are valued, and your work makes an impact If you are looking for a place where your skills, dedication, and passion for quality can thrive, we invite you to explore this opportunity and become part of the Emerald Technologies team. The Senior Program Manager works on customer-facing projects. Assignments will include mid-size customers, involving more complexity. The Senior Program Manager is responsible for the following: Relationship Management Customer Satisfaction Tactical Business Execution Commercial / Contract Management

Requirements

Undergraduate degree preferred and/or 7 years relevant industry experience.
Prior experience in EMS manufacturing required in a Program Management and/or customer-facing role.
Demonstrated knowledge of manufacturing, engineering, and Technical Services.
Strong written and verbal communication skills.
Proven problem-solving skills are necessary.
Prior experience in driving customer account development.
Prior experience in managing customer revenue growth and commercial management/execution.
Proficient computer skills: MS Office (Excel, Word, and PowerPoint).
Collaborative, team player.

Responsibilities

Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
Works with the site Lead PM to provide revenue forecasting by account.
Works with the site Lead PM to respond to RFQ / Quotation/ Proposal process.
Works with the site Lead PM and other team members to support the Opportunity Sales Process.
Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication).
Provide verbal and written communication to customers to ensure expectations are met.
Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
Responsible for tactical day-to-day business execution.
Coordinates with cross-functional teams consisting of production, engineering, test, QA, materials, and planning.
Understands all aspects required to launch a new program or order.
Works with the site Lead PM to manage order management and acknowledgement, change management and resulting scope creep, customer reporting, communication, and business issue resolution.
Responsible for tracking relevant metrics and driving action items to results both internally and externally.
Works with the site Lead PM to achieve monthly revenue attainment.
Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
Works with the site Lead PM to manage all program-related decisions and ensure alignment with the terms and conditions of the customers' contract. (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).