FLEX Senior Program Specialist, BTO Deployment

Marriott Hotels Resorts • Bethesda, MD

1d

About The Position

The Senior Program Specialist, Deployment supports the Business Transformation Office (BTO) by providing ongoing administrative, coordination, and operational support across the Deployment leadership team. This role focuses on enabling effective day to day operations through calendar and appointment management, team meeting coordination, and general utility support, while also contributing to deployment readiness and execution activities across enterprise transformation initiatives. The role partners closely with Deployment leadership, change and communications leads, continent and discipline stakeholders, and external partners to support planning, coordination, and execution of deployment strategies across BTO initiatives. The role contributes to ensuring the organization, continents, and properties are prepared for successful adoption and sustainment of transformational change. Additionally, the Senior Program Specialist serves as the task management software (Land IT) administrator and subject matter expert (SME). This role is responsible for the day to day administration, coordination, and support of Land IT activities, including ticket management, task tracking, and user support. Acting as a key point of contact between Deployment, IT, and business stakeholders, the role ensures Land IT processes, requests, and tooling are managed efficiently to support successful execution of enterprise transformation initiatives.

Requirements

• Four-year degree or equivalent experience in Business Administration, Hospitality Management, Technology, or a related field
• Experience in hospitality, consulting, business analytics, transformation, or related fields, demonstrating progressive career growth and a pattern of strong performance.
• Experience supporting large-scale, cross-functional initiatives and associated change efforts.
• Strong organizational and coordination skills with the ability to manage multiple workstreams and priorities simultaneously.
• Ability to support complex planning efforts by synthesizing inputs and producing clear, high-quality materials.
• Strong written, verbal, and presentation communication skills.
• Demonstrated ability to operate effectively in a fast-paced, evolving, and ambiguous environment.
• Collaborative working style with the ability to build relationships and influence without authority.

Nice To Haves

• Lodging or hospitality industry experience across multiple brands or disciplines preferred.

Responsibilities

• Providing coordinated administrative and operational support to Business Transformation Office (BTO) leadership across Deployment Readiness activities.
• Supporting deployment related workshops, working sessions, and readiness activities.
• Serving as the administrator and subject matter expert (SME) for centrally managed task management software tools, such as Land IT and others, as required.
• Supporting the intake, coordination, and execution of Land IT–related requests, issues, and enhancements.
• Enabling effective deployment of readiness and execution through disciplined tracking, coordination, and support of deployment readiness activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees