Senior Project Manager, Global Programs - US remote

Mercy Corps

2d•Remote

About The Position

The Senior Project Manager supporting Global Programs implementation will play a critical role in supporting Mercy Corps’ global rebrand rollout across diverse country and regional contexts. Reporting to the Senior Director, Global Rebrand, and a participant in the Rebrand Project Management Office (PMO), this position will partner closely with the Senior Director of Operations Management, regional leadership, and country teams to ensure that localized implementation plans align with team resources, the timeline, and global brand standards while incorporating and considering diverse local context and needs, including varying security environments, regulatory frameworks and cultural dynamics. The role will focus on coordination, stakeholder engagement, and change management to enable a smooth and successful transition to the new brand identity. This individual will provide expert project management support to guide planning, execution, and monitoring of country and regional rollout activities. They will help identify training and capacity-building needs related to implementing the brand guidelines and coordinate delivery in partnership with the Rebrand PMO. Success in this role will depend on close collaboration with a wide array of stakeholders, including regional and country leadership, in-country implementers, and external partners, to co-create solutions that are both globally consistent and locally relevant. The ability to anticipate and address context-specific challenges, while fostering inclusive engagement and shared ownership, will be critical to achieving a smooth and effective transition to the new brand identity. This role will need to successfully build credible partnerships across the departments/business functions to achieve the intended purpose and value propositions of operational initiatives. This includes Regional teams, ensuring significant benefit is achieved at the country level and that change is supported with adequate capacity and capability. This is a fixed-term position in line with the rebrand project timeline and may require international travel.

Requirements

BA/S or equivalent in a related field.
5+ years of experience in project management; certification in project management preferred.
Proven track record managing large-scale, multi-stakeholder projects in global or multi-disciplinary settings.
Experience in change management and stakeholder engagement across diverse cultural contexts.
Strong organizational skills with the ability to manage multiple workstreams and competing priorities.
Highly effective verbal and written communication skills, including the ability to communicate complex information clearly.
Familiarity with project management platforms (Wrike or similar) and Microsoft 365 suite.
Ability to develop strategic project plans that align with organizational goals.
Demonstrated ability to work with senior and executive-level leadership.

Nice To Haves

Experience working in international relief and development or global nonprofit environments preferred.

Responsibilities

Partner with regional and country teams to support the development and execution of localized rebrand rollout plans that align with global standards.
Collaborate with the Rebrand PMO and Senior Director of Operations Management to ensure strategic alignment across regions and countries.
Identify training and capacity-building needs for country teams on brand guidelines; coordinate delivery of training resources and sessions.
Serve as the primary liaison between country/regional teams and the Rebrand PMO, ensuring clear communication and timely updates.
Manage project timelines, deliverables, and dependencies across multiple regions; monitor progress and escalate risks as needed.
Maintain accurate documentation of plans, milestones, and decisions using Mercy Corps’ project management tools (e.g., Wrike).
Coordinate knowledge-sharing and best practices across regions to promote consistency and efficiency.
Build strong relationships with regional and country leadership to foster buy-in and smooth adoption of the new brand.
Facilitate regular coordination calls and working groups to ensure alignment and resolve challenges.
Establish clear reporting mechanisms to provide regular updates on progress to the Rebrand PMO, the Senior Director, Operations Manager, and Regional VPs and relevant Deputy Regional Directors.
Support change management efforts by communicating key messages and addressing concerns throughout the rollout process.
Contribute to after-action reviews and lessons learned to inform future global initiatives.
Actively integrate safeguarding principles and Mercy Corps values into all aspects of work.
Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.