Sr. Professional Services Project Manager

Egnyte

10d•Remote

About The Position

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values: Invested Relationships Fiscal Prudence Candid Conversations ABOUT EGNYTE Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com. As Senior Project Manager on the Egnyte Professional Services team, you would be responsible for planning and overseeing multiple customer projects to ensure that they are completed in a timely fashion and within budget and scope. You will plan and designate project resources, monitor progress and keep stakeholders updated in a timely manner. Your main goal would be to create and manage projects to successful completion - from initiation, through delivery, to closure, meeting all customer expectations and outcomes. Ideal candidates would possess broad experience in handling difficult or sensitive situations, in a professional, timely, and thorough manner. Qualified candidates are self-starters and highly motivated to provide excellent customer service.

Requirements

5-8 years’ experience managing projects in customer-facing implementation roles (remote and onsite) in a technology organization
Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management
Excellent customer engagement, presentation, and communication skills
Solid organizational skills and multi-tasking skills, attention to detail, and ability to adapt to process in a quick changing environment; ability to manage multiple projects with multiple resources
Experience handling escalations at all levels
A strong understanding of project financials, revenue, cost, and margin is required
Strong familiarity with project management software tools, methodologies, and best practices
Experience with creating, maintaining and following a repeatable project methodology
Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable
Bachelor’s degree in computer science or related technical discipline is preferred
Willing to work during US Eastern time every day.

Nice To Haves

Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable
Bachelor’s degree in computer science or related technical discipline is preferred

Responsibilities

Lead and manage complex programs and projects to ensure successful customer deployment and adoption of Egnyte’s platform
Manage and communicate deliverables, risks, project timeline, ROI, and issues
Act as a liaison between Egnyte’s customers and internal teams to ensure smooth project completion and success
Communicate professionally and succinctly while following Standard Operating Procedures (SOP)
Ensure internal processes and client-facing documents are current and in support of corporate goals
Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Manage overall customer relationship and satisfaction during all phases of the engagement