Senior Quality Assurance Manager

Leidos • Alexandria, VA

1d • Onsite

About The Position

This Department of War enterprise data and analytics program delivers mission-critical capabilities that enable leaders across the Department to make faster, better-informed decisions using trusted data at scale. Leidos Digital Modernization sector is seeking an experienced Senior Quality Assurance Manager to be part of the Quality Engineering and Control (QEC) for Mission Assurance within Leidos and support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations. In this role, you will work alongside government partners, engineers, and other industry teammates to translate operational and strategic requirements into scalable, production-ready solutions. You will contribute directly to product planning, execution, and continuous improvement—helping ensure capabilities are delivered efficiently, aligned to mission priorities, and positioned for sustained success. This position offers the opportunity to work on a high-visibility, enterprise program at the intersection of data, analytics, and emerging AI technologies. Ideal candidates are motivated by mission impact, comfortable operating in complex stakeholder environments, and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes. The QEC Representative will focus primarily on supporting the Department of War Program. The QEC Representative will ensure all performance standards, measures, and contract deliverables are in conformance with the contract and performance work statement (PWS), the Quality Assurance Surveillance Plan (QASP), Leidos’ Engineering Edge NextGen (EENG) standard methodologies, industry standards and best practices, and the Quality Management Plan (QMP). As opportunities to improve process and performance are identified, the QEC Representative will guide the improvement to ensure effective implementation is achieved. The position is expected to be at Fort Belvoir embedded with the customer.

Requirements

• Bachelor’s degree in a related field.
• Minimum of 10 years of experience in quality assurance and program management.
• Proven experience in developing and maintaining Quality Management Plans (QMP).
• Strong understanding of quality assurance and control processes, to include system, software, data, and service quality.
• Experience conducting process audits, performance reviews, and root cause analysis.
• Excellent collaboration and communication skills.
• Ability to prepare detailed reports and documentation.
• DoD Top Secret clearance required.
• Strong organizational and project management skills.

Nice To Haves

• Experience with Department of Defense (DoD) programs and requirements.
• Familiarity with SOC1 audits and related documentation.
• Knowledge of AI/ML engineering and operations.
• Experience with enterprise data engineering and operations.
• Strong background in cybersecurity and financial operations (FINOPS).
• Experience with customer success and user support operations.
• Lean Six Sigma Green Belt
• Must possess an active DoD Top Secret clearance with the ability to obtain an SCI at time of consideration.

Responsibilities

• Quality Management: Support the Quality Manager in the execution of plans and activities that execute and measure the requirements according to Leidos policies and standards.
• Support and lead the Quality Management Meeting for that contract on a monthly basis with the customer.
• Report status of program activities and data to Program and Leidos Leadership as required.
• Support other Quality actions and responsibilities across the program as required.
• Support program Staff Meetings and reporting requirements.
• Collaborate with various IT service teams to resolve problems and prevent future occurrences.
• Develop, implement, and maintain the Quality Management Plan (QMP) for all Advana activities.
• Define quality assurance and control processes to ensure compliance with contract deliverables, customer satisfaction, and service performance metrics.
• Performance and Control: Measure program performance against contractual requirements.
• Review deliverables, IT Service processes, and support the full deliverable lifecycle for compliance with requirements to ensure quality standards are upheld and record results of reviews for tracking and analysis.
• Take initiative to implement checks and balances that drive greater acceptance and minimize rework.
• Monitor internal Key Performance Indicators (KPIs) to identify trends in adherence to the Quality Management System.
• Conduct and support data management activities.
• Track performance indicators and support the generation of Service Improvement Plans (SIPs) for any unmet AQLs or SLAs.
• Internal Audits: Assist in the creation of the Internal Audit Schedule to drive compliance with the PWS, QASP, Leidos Policies and Procedures, the Quality Plan, and other Industry Standards and Best Practices (such as ISO 9001:2015 and CMMI-SVC) as applicable.
• Ensure the Internal Quality Audit schedule is properly executed, identifying applicable objective evidence.
• Communicate Opportunities for Improvement (OFI) and Corrective Action Requests (CAR) to stakeholders to ensure their comprehension and timeline requirements and drive them to closure.
• Manage audit events and findings in the tracking tool.
• Conduct process audits, performance reviews, and root cause analysis to identify areas for improvement.
• Support corrective action planning, testing documentation, and lessons learned across all tasks.
• Continual Improvement: Identify issues, process breakdowns, or negative trends and recommend them for improvement action.
• Identify and communicate deliverables and services that fail to conform to quality standards that escape the process and are provided to the customer – recording these instances in the tracking tool.
• Facilitate process improvement activities as necessary.
• Conduct thorough root cause analysis to understand the underlying reasons for issues and appropriately identify corrective and preventive actions to address them.
• Track corrective and preventive actions drive to closure.
• Collaborate with project teams to instill a culture of continuous improvement.
• Impact: Works to achieve key project/program objectives and deliverables.
• Responsible for entire projects or processes spanning multiple technical areas.
• Manages large projects or processes with moderate impact on the achievement of sub-family results.
• Complexity: Develops solutions to complex technical issues and problems that impact multiple area or disciplines.
• Regularly employs ingenuity and creativity to develop new technical solutions and systems in order to achieve functional objectives.
• Communication: Communicates with internal team members across multiple areas and client team members.
• May communicate with parties external to the organization (e.g., sub-contractors, vendors, etc.).
• Works to influence project/team leaders regarding solution design, process and/or approaches.

Benefits

• Pay and benefits are fundamental to any career decision.
• That's why we craft compensation packages that reflect the importance of the work we do for our customers.
• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
• More details are available here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level