Senior Quality Improvement Consultant

HealthPartners • Saint Louis Park, MN

3d

About The Position

Park Nicollet is looking to hire a Senior Quality Improvement Consultant to
team!  Come join us as a Partner for Good and help us make an impact on the care
and experience that our patients and their families receive every day.

The Quality Improvement Consultant will actively partner with leaders to improve
operations and quality through project management, initiative support, and
process improvement. In collaboration with clinical and administrative leaders,
will execute improvement projects related to organizational goals and strategies
in assigned areas. Consultants will manage all aspects of complex projects,
including improvement plans and defining appropriate tools, methodologies and
metrics needed to improve efficiencies of healthcare operations, patient safety
and clinical processes. Consultants will coach and mentor individuals and teams
on improvement methods, system thinking, change management, group dynamics and
planning methods

Requirements

• Bachelor’s degree
• 5-7 years of relevant work experience with 3-5 years of project management experience
• Demonstrated experience with: Process improvement, Lean, Six Sigma, PDCA, Project management, Change management
• Proven experience in managing successful projects of small to large scale.
• Experience with online meeting and sharing platforms, such as WebEx, MS Teams, and SharePoint to effectively lead projects remotely when needed.
• Must be willing to learn and incorporate new technology to enhance meeting accountability and engagement.
• Team member will be expected to have intermediate to advanced proficiency with Microsoft office products, such as spreadsheets and word processing applications, as well as usual and customary office equipment.

Nice To Haves

• Master’s degree in business, engineering, technology, or a health care related field preferred.
• Healthcare experience preferred.
• Demonstrated experience for managing the complete project and/or PDCA cycle including defining and scoping new opportunities, creating deliverables and monitoring status with progress reports to key stakeholders.
• Experience with EMR (Epic) is a plus.
• Certified in Institute for Healthcare Improvement (IHI) change methodology, Six Sigma, Lean or related quality Improvement methods, not required but seen as an asset.
• Change Management Certification, not required, but seen as an asset.
• PMP certification, not required but seen as an asset.
• CPHQ (Certified Professional in Healthcare Quality) not required, but seen as an asset.
• Constructive dissatisfaction with the status quo and drive for improvement using strategic thinking skills.
• Excellent critical thinking, analytical skills and problem solving. Able to contribute these skills to the creation of solutions.
• Data driven, demonstrated capability to obtain and analyze data to direct project focus, yet comfortable with ambiguity and able to balance a bias for action with an understanding of risk.
• Excellent verbal and written communication skills
• Ability to teach, coach and influence others, including ability to lead through influence.
• Self-starter that demonstrates accountability and ownership of their work.
• Drive and initiative to develop relationships and partnerships within and external to areas of focus. Team player willing to freely share knowledge, resources, and information.
• Proficient in preparing, leading, and facilitating meetings and improvement sessions.
• Exceptional organization and prioritization skills
• Able to successfully deal with ambiguity, have perspective and courage, be approachable and motivate others.

Responsibilities

• Actively partner with leaders to improve operations and quality through project management, initiative support, and process improvement.
• Execute improvement projects related to organizational goals and strategies in assigned areas.
• Manage all aspects of complex projects, including improvement plans and defining appropriate tools, methodologies and metrics needed to improve efficiencies of healthcare operations, patient safety and clinical processes.
• Coach and mentor individuals and teams on improvement methods, system thinking, change management, group dynamics and planning methods

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees