Senior Receptionist and Switchboard

Ricoh • New York, NY

14h • Onsite

About The Position

Provides exceptional service to the business by greeting and assisting all
visitors and by answering and transferring incoming calls from across the United
States.

Requirements

• High school diploma or equivalent.
• 2+ years of prior switchboard or receptionist experience.
• Proficiency with MS Office Suite, specifically Word and Excel.
• Excellent customer service skills and strong attention to detail.
• Ability to handle multiple tasks simultaneously.
• Strong organizational and communication skills.

Responsibilities

• Greet visitors warmly and professionally, creating a positive first impression.
• Manage emails with attention to detail, discretion, and confidentiality.
• Distribute name badges to visitors, temporary employees, and contractors.
• Issue facility access cards to employees.
• Check in guests efficiently and issue visitor badges.
• Promptly notify hosts of visitor arrivals.
• Ensure all visitor protocols are followed to maintain security and hospitality standards.
• Schedule meeting rooms for all departments.
• Assist in preparing conference rooms for meetings of various sizes.
• Ensure rooms are set up according to requirements, including seating, A/V, and materials.
• Coordinate catering orders based on meeting needs and dietary preferences.
• Track invoices and confirm timely delivery and proper setup of food and beverages.
• Verify sound, video, and connectivity are functioning properly.
• Troubleshoot and resolve minor technical issues to minimize disruptions.
• Perform light administrative duties as needed.
• Assist with PC support tasks.
• Update company phone and speed-dial lists in a timely manner.
• Manage the issuing of company loaner cell phones.
• Assist Administration or other teams with tasks such as envelope labels, compiling manuals, and more.
• Act as a model for company Vision, Values, and Mission.
• Build professional relationships with customers and internal teams.
• Perform other duties as assigned.
• Understand and support other work areas as needed.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED