Senior Recruiter, Customer Experience
About The Position
We are seeking a Senior Recruiter, Customer Experience to join our growing GTM organization. This individual will serve as the primary owner of Customer Success, Sales Engineering, Solutions Engineering, Support Engineering and Customer Experience roles partnering closely with our Senior Director of Customer Experience. This role is designed for a highly autonomous recruiter who can run complex, high-bar hiring end-to-end, manage senior stakeholders, and operate as a true talent partner. You will inherit an active, high-impact requisition load and play a critical role in enabling the recruiting team to scale by taking ownership of execution while leadership focuses on strategy, planning, and org design. This is a fully onsite position, requiring five days a week at our Denver, CO office.
Requirements
- Bachelor’s degree or equivalent practical experience
- 4-7 years of full-cycle GTM recruiting experience, with direct ownership of GTM roles
- Highly process oriented - knows how to hold interviewers accountable to hiring playbooks
- Experience partnering with senior leaders and influencing hiring decisions through data, insight, and judgment
- Deep expertise in passive sourcing, including LinkedIn and other strategic sourcing channels
- Proven ability to manage multiple complex searches simultaneously without sacrificing quality or candidate experience
- Confidence navigating compensation discussions, including equity-based offers
- High attention to detail and a track record of maintaining clean, accurate documentation in an ATS
- Comfort operating with ambiguity and evolving priorities in a dynamic environment
Nice To Haves
- Startup or high-growth company experience is strongly preferred
Responsibilities
- Own full-cycle recruiting for GTM roles, like CSM and Customer Experience including senior, principal and director-level roles
- Act as a trusted advisor to hiring managers, providing guidance on role scoping, leveling, market dynamics, and hiring tradeoffs
- Partner with Customer Success, Cloud Engineering, and Sales Engineering stakeholders to deeply understand business priorities and hiring needs
- Design and execute targeted sourcing strategies
- Proactively identify, engage, and assess both active and passive candidates for current and future needs
- Manage candidate pipelines with precision, ensuring strong momentum, clear communication, and an exceptional candidate experience
- Lead offer strategy discussions, including compensation, equity, leveling, and closing, in partnership with leadership and compensation teams
- Maintain impeccable data hygiene in the applicant tracking system, ensuring accurate tracking, dispositioning, and reporting
- Build and nurture long-term talent networks for GTM talent to support ongoing and future hiring needs
Benefits
- Industry competitive pay
- Restricted Stock Units in a fast growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Employer contributions to HSA accounts
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- 401(k) with a 100% match up to 4% of salary
- Generous paid time off and holiday schedule
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
- MetLife Legal
- Company paid commuter benefit; $300/month
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
