Senior Registration Representative

UnitedHealth Group•Portland, ME

5d•$20 - $36•Onsite

About The Position

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher)
1+ years of patient access experience in a hospital registration department, physician office or any medical setting
1+ years of medical terminology experience
1+ years of health insurance experience
Intermediate level of proficiency with computer and Windows PC applications and the ability to learn new and complex computer system applications
Ability to work Monday - Friday, from 8:00am - 4:00pm
Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Responsibilities

Ensures excellent customer service when assisting patients, providers and other departments
Collects copays and patient OOP payments for ER services
Collects and updates patient demographic and insurance information, making changes as necessary to ensure accuracy. Handles more complex cases and assists with additional needs pertaining to insurance benefits
Verifies insurance eligibility for scheduled services utilizing internet sites, payer contacts, and software as appropriate. Assesses coverage and benefits and accurately determines patient responsibility
Identifies self-pay patients and shares estimate information with financial counseling for assistance with patient financial obligation and options
Refers patients and/or staff with issues or concerns to supervisor
Maintains and exhibits a current knowledge of insurance plans, associated workflows and information and the impact of this role within the revenue cycle
Management support and other tasks to ensure accuracy, limit denials, and increase productivity of the team