Senior Release Control Analyst

Western National Group & Umialik Insurance • Edina, MN

13h • $93,000 - $128,000 • Hybrid

About The Position

Western National is seeking a Senior Release Control Analyst to join our team!

The individual in this role will have the opportunity to partner with multiple areas of the organization to support release management process. The work includes hands-on code releases as well as the continual improvement of the release management process.

Requirements

• Demonstrated experience with software release management.
• Hands-on experience releasing code.
• Demonstrated experience managing and approving change requests.
• Strong oral, written, and interpersonal communication skills with ability to work effectively with all areas of the IT organization.
• Demonstrated analytical and problem-solving skills.
• Understanding of sources control tools, iSeries operations, and managing objects.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Working knowledge of ITIL processes.
• Bachelor’s degree; experience in lieu of degree acceptable.

Nice To Haves

• Demonstrated excellent organizational, time management, and prioritization skills.
• Ability to work independently, meet deadlines, and maintain dependability.
• Ability to manage multiple priorities.
• Ability to work flexible hours, including early mornings, evenings, and weekends as needed to support promotion requirements and schedules.
• ITIL certification preferred.
• Working knowledge of source control tools, such as TortoiseSVN and ALDON.
• Experience with environment management, including coordinating and maintaining pre-production and production environments to support releases, testing, and deployment schedules.
• Experience with configuration management (CMDB), including CI modeling, relationship mapping, and maintaining data integrity across applications, infrastructure, and environments.

Responsibilities

• Oversees and schedules promotion of business software and associated tables from pre-production environments to production environments.
• Reviews documentation submitted by programmers and business analysts to support implementation, ongoing maintenance, changes, fixes, and projects.
• Documents process updates, ensures proper tool functionality, and trains users to ensure proper execution of the release management process while continually improving processes used to deploy software.
• Partners with application developers to develop and implement structured implementation concepts, methodologies, and automated processes.
• Maintains promotion calendar and detailed promotion logs by application.
• Works with development team to establish effective back-out procedures for production software promotions.
• Coordinates with other IT teams to minimize change conflict and risk across the IT environment.
• Reports software promotion statistics, including number of promotions per environment, number of emergency promotions, promotion issues, and more.
• Defines key performance indicators for the release management process and ensures that performance goals and service level agreements are being met.
• Assists in the management and refresh of testing environments according to the needs of business projects and routine maintenance activities.
• Automatically makes decisions on nonroutine issues.
• Recognizes problems or situations that are new or without clear precedent.
• Finds solutions using a systematic, multi-step approach.
• Makes and implements recommendations to solve more complex problems.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs additional duties as assigned.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities
• Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level