Senior Research & Knowledge Analyst

SK Battery America • Wilmington, DE

10d • $110,000 - $120,000 • Hybrid

About The Position

We are seeking a Senior Research & Knowledge Analyst to join our Firm. This position will be based in our Wilmington office (hybrid). The Senior Research & Knowledge Analyst will be responsible for researching and providing information, analysis and expertise to attorneys and business services professionals in all practice areas of the Firm. They will analyze legal, corporate and general resources and communicate findings in a clear and concise manner, create current awareness and new business alerts, work with Knowledge Strategy Counsel to develop and maintain selected practice area databases and websites, help plan and implement department outreach, training and orientation programs, support oversight of Local Technical Services as needed, assist with the evaluation and recommendation of new information resources, and ensure continuity of Research & Knowledge Services operations during Manager’s absence as needed. Supports complex research and Knowledge Management (KM) initiatives for Firm attorneys and business services professionals across the globe, incorporating new technology. Performs cost efficient ready reference and in-depth research on legal, corporate and other topics using online and print resources. Uses question and answer skills to conduct effective reference interviews. Distills research results into clear and concise reports of findings. Provides training to Research & Knowledge Analysts and other staff members. Creates and maintains alert services that identify matters of interest to attorneys, as well as existing and potential clients. Works independently and with the Knowledge Strategy (KS) team and selected practice areas to choose, collect, organize, maintain, and update content for practice area websites and databases. Disseminates knowledge resources via Firm wide intranet and databases to attorneys. Collaborates with practice group leaders and other attorneys to design effective KS websites and databases. Establishes relationships with attorneys to promote awareness of KS initiatives and to solicit their participation. Evaluates new and updated versions of information resources, online and print sources, and recommends beneficial information sources for the firm. Helps facilitate access to and encourages the effective use of internal and external knowledge resources. Provides full service research and KM support when working remotely or in the office. Assists with creating and maintaining best practices. Assists with evaluating new and updated versions of information resources, both online and print, and recommends beneficial information sources for the Firm. Develops information network within and outside the Firm. Develops subject specific guides, tip sheets and training materials as department needs and resources change. Monitors email on firm issued mobile device while out of the office and during off hours and coordinates with employees in all offices to complete pending requests. Uses workflow software for the distribution and recording of research and KM requests. Assists other department members when needed. Ensures continuity of Research & Knowledge Services operations during Manager absences as needed. Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others. Manages Firm resources responsibly. Complies with and understands Firm operation, policies and procedures. Performs other duties as assigned.

Requirements

• Expertise in using computer-based research tools: Lexis, Westlaw, Bloomberg Law, Intelligize, Practical Law, PLI, Capital IQ, Deal Point Data, SNL, VitalLaw, Pitchbook, Courthouse News Services, Accurint, HeinOnline, Fromcounsel, Filings Expert and more
• Broad and thorough knowledge of legal, business and financial information sources
• Understanding of knowledge management principles, technology and best practices
• Thorough competency with relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Demonstrates a courteous and professional demeanor and prioritizes a highly positive, customer-service approach
• Proven ability in using web page editors
• Ability to work well independently as well as effectively within a team
• Ability to work under pressure and meet deadlines
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Ability to work well in a demanding and fast-paced environment
• Ability to use discretion and exercise independent and sound judgment
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs
• Master's Degree in Library Science or a minimum of four years directly related experience
• Minimum of six years' experience conducting research in a legal or corporate information center

Responsibilities

• Researching and providing information, analysis and expertise to attorneys and business services professionals in all practice areas of the Firm.
• Analyzing legal, corporate and general resources and communicate findings in a clear and concise manner
• Creating current awareness and new business alerts
• Working with Knowledge Strategy Counsel to develop and maintain selected practice area databases and websites
• Helping plan and implement department outreach, training and orientation programs
• Supporting oversight of Local Technical Services as needed
• Assisting with the evaluation and recommendation of new information resources
• Ensuring continuity of Research & Knowledge Services operations during Manager’s absence as needed
• Supporting complex research and Knowledge Management (KM) initiatives for Firm attorneys and business services professionals across the globe, incorporating new technology
• Performing cost efficient ready reference and in-depth research on legal, corporate and other topics using online and print resources
• Using question and answer skills to conduct effective reference interviews
• Distilling research results into clear and concise reports of findings
• Providing training to Research & Knowledge Analysts and other staff members
• Creating and maintaining alert services that identify matters of interest to attorneys, as well as existing and potential clients
• Working independently and with the Knowledge Strategy (KS) team and selected practice areas to choose, collect, organize, maintain, and update content for practice area websites and databases
• Disseminating knowledge resources via Firm wide intranet and databases to attorneys
• Collaborating with practice group leaders and other attorneys to design effective KS websites and databases
• Establishing relationships with attorneys to promote awareness of KS initiatives and to solicit their participation
• Evaluating new and updated versions of information resources, online and print sources, and recommends beneficial information sources for the firm
• Helping facilitate access to and encourages the effective use of internal and external knowledge resources
• Providing full service research and KM support when working remotely or in the office
• Assisting with creating and maintaining best practices
• Developing information network within and outside the Firm
• Developing subject specific guides, tip sheets and training materials as department needs and resources change
• Monitoring email on firm issued mobile device while out of the office and during off hours and coordinates with employees in all offices to complete pending requests
• Using workflow software for the distribution and recording of research and KM requests
• Assisting other department members when needed
• Demonstrating effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others
• Managing Firm resources responsibly
• Complying with and understands Firm operation, policies and procedures
• Performing other duties as assigned

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level