Senior Revenue Technology Analyst

GitLab

14h•Remote

About The Position

As a Senior Revenue Technology Analyst on GitLab's Revenue Tech team, you'll play a central role in scaling and improving the revenue technology stack that supports our go-to-market teams. As our Revenue organization continues to grow, you'll help define user strategy, workflows, and ways of working that make it easier for teams to do their best work. You'll work with tooling and other enterprise sales platforms, and you'll partner closely with Revenue Operations, Strategy, Enablement, IT, and Privacy and Legal to identify process gaps, improve integrations and automations, and support global compliance. You'll also help build a strong documentation and knowledge repository so our processes, support paths, and tooling standards are easy to understand and use in our all-remote, values-driven environment.

Requirements

Proficient experience with enterprise revenue and sales tools such as Salesforce (SFDC), Gong, Clari, Outreach, and ZoomInfo, with the ability to understand how end-users work in these systems day-to-day.
Strong understanding of how systems connect and share data, including integrations, automations, permissions, and data management concepts.
Experience evaluating, selecting, and rolling out new tools, including requirements gathering, vendor due diligence, procurement processes, implementation planning, enablement, and ongoing adoption.
Ability to identify gaps in workflows, processes, and tooling, and turn them into practical improvements that scale across teams.
Experience owning vendor relationships and operational rhythms for tools, such as renewals, quarterly business reviews, user provisioning, support, troubleshooting, and ongoing maintenance.
Strong analytical and problem-solving skills, including building or partnering on reporting and dashboards that improve efficiency, effectiveness, and productivity for revenue teams.
Clear, inclusive communication skills, with the ability to collaborate across Revenue, Operations, Strategy, and Enablement, IT, and Legal or Privacy partners.
Comfort working in an all-remote, asynchronous environment, including taking ownership as a manager of one, prioritizing effectively, and delivering work with minimal oversight.
Interest in GitLab and alignment with our values, with openness to applying transferable skills from related sales operations, revenue operations, systems, or analytics roles.

Responsibilities

Establish and execute on a technical roadmap that supports the entire revenue lifecycle.
Support the execution of our AI roadmap.
Stakeholder management and roadmap definition.
Identify gaps in processes, integrations, and automations; recommend improvements, drive implementation, and support the evaluation and procurement of new tools as needed.
Own day-to-day vendor management for revenue tech stack tools, including procurement support, renewals, and quarterly business reviews.
Partner with cross-functional teams (for example, Marketing ops, IT for integrations and enterprise AI use cases, Enablement for end-user support, Privacy and Legal for global privacy compliance, and Revenue Strategy for analytics alignment) to ensure tools are implemented and used effectively.
Collaborate with operations partners to support compliance with standardized processes and maintain a consistent business rhythm for tool users (provisioning, user support, troubleshooting, and ongoing maintenance).
Create and implement reporting and dashboards within revenue tools that improve efficiency, effectiveness, and productivity, while aligning with Sales Strategy and Sales Data Analytics on definitions and metrics.
Provide insights and recommendations to automate and optimize revenue workflows with a focus on scalability and supporting growth.
Document workflows, support processes, and troubleshooting guidance, building a knowledge repository to enable first-tier sales support and self-service.