Senior Risk Solutions Advisor
Chubb External•Whitehouse Station, NJ
29d
About The Position
The Senior Risk Solutions Advisor supports Chubb NA's Risk Consulting process by working closely with Risk Consultants to ensure client engagement with engineering requirements and recommendations. This role focuses on delivering effective client solutions, enhancing satisfaction, resolving complex issues, and educating clients on Loss Prevention and Mitigation solutions. Leadership, critical thinking, technical expertise, and strong client service are essential.
Responsibilities
- Conduct personalized consultations to understand client needs and position service solutions
- Apply knowledge of property/casualty risk control, loss prevention, inspection processes, and construction codes to provide tailored solutions
- Understand risk characteristics across U.S. territories
- Resolve escalations and challenges creatively through appropriate channels
- Make recommendations and deliver full-service solutions addressing client pain points and future needs
- Educate clients on loss prevention benefits, simplifying complex technical concepts
- Deliver difficult messages when necessary
- Research and address vendor escalations to improve workflows
- Respond promptly to client and agent inquiries
- Collaborate with team members and business partners to ensure a quality client and agent experience
- Share feedback to enhance service solutions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
