FLEX Senior Salesforce Engineer

Marriott • Bethesda, MD

7d • Hybrid

About The Position

The Senior Manager, Deployment New Openings, Transitions and Edge Cases, will serve as the primary point of contact for new opening, transition, and edge case hotels undergoing transformation in their business processes and technology ecosystems during deployment of the Digital and Technology Transformation, a multi-year effort that will transform how Marriott’s rooms, reservations, and experiences are both presented and sold to the customer and managed by hotels.
This role will support the project management activities related to how we deploy and support these properties and will guide a dedicated portfolio of hotels through deployment phases, including preparation, cutover, and post-cutover tasks. This role will further monitor deployment progress, serving as the primary liaison between hotel and support teams, and track, escalate, and resolve issues on behalf of properties. Key skills required include precise attention to detail, project management, the ability to collaborate with support colleagues, proven change management skills, the ability to learn new technical systems and processes, strong communication and support skills, and creative issue resolution.

Requirements

• Expertise and proven track record in supporting issue resolution roles
• Excellent written and verbal communication skills, including language skills to be determined with continents
• Language and cultural competencies based on property location
• Working knowledge of MI systems and properties
• Strong stakeholder management skills while working with properties and internal teams
• Excellent issue management and resolution skills to manage multiple issues and escalate requirements
• Strong business and technical acumen
• Discipline experience with Information Technology or Customer Service / Support roles preferred
• Bachelor’s Degree or equivalent experience in hotel operations and/or program management required
• Exceptional project/program management competence and skills
• Monitor results on an ongoing basis against pre-determined metrics
• 4-year degree from an accredited university OR
• 4+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
• Experience using MS Office suite of products required

Nice To Haves

• Experience using Tableau, SmartSheet, and Webinar Platforms strongly preferred

Responsibilities

• Supporting the Continent Implementation Director and Director, Deployment New Openings, Transitions and Edge cases in development of the planning, strategy and approach for deployment to these properties; working closely with the Implementation Directors and 3rd party support team to refine this approach over time leading up to deployment.
• Supporting both on and above property deployment across all Digital and Technical Transformation workstreams including Continent New Openings and Transitions teams, Continent deployment teams and Edge Case stakeholders.
• Managing and executing against a readiness strategy with strict deadlines to include a comprehensive property deployment task management model, i.e., Land It or a similar system to be determined.
• Partner with measurement team to track against escalations to ensure property readiness.
• Assist in building and managing a robust deployment support structure, by evaluating current readiness tools, executing and supporting Service Now tickets, overseeing issue triage and recommending optimal tools for future use in D+TT and future BTO projects.
• Manage and support the execution of dress rehearsals and testing for New Openings, Transitions and Edge Cases.
• Support other program and project work as needed.

Benefits

• All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
• Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees