Senior Salesforce Site Reliability Engineer

GM • Warren, MI

10d • Hybrid

About The Position

The Role: As a Salesforce Site Reliability Engineer (SRE) at General Motors , you will be an integral part of an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology solutions on the Force.com platform . You will play a critical role in ensuring the stability, scalability, and reliability of Salesforce environments that support key business operations across the enterprise. As a core technology contributor , you will design and implement robust CI/CD pipelines, automate deployment processes, and improve system observability to maintain seamless performance across complex Salesforce ecosystems. The ideal candidate will have a strong background in Salesforce administration, DevOps, and cloud observability , with the ability to troubleshoot and resolve incidents in high-paced environments while driving continuous improvement and operational excellence. This role requires a problem solver and collaborator who can work across development, infrastructure, and support teams to deliver resilient and efficient Salesforce solutions that align with GM’s commitment to innovation, reliability, and customer success. Digital Products Engineering (DPE) Commerce enables commerce between General Motors, GM Dealers, and Consumers. From online vehicle shopping to service scheduling to buying parts, accessories, and digital experiences, DPE Commerce focuses on every phase of commerce.

Requirements

• 5+ years of experience supporting and engineering Salesforce platforms with a focus on reliability, performance, and automation.
• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field.
• Strong understanding of Salesforce architecture, Sales Cloud, Service Cloud, Communities, and Force.com platform.
• Proficiency in SOQL, Apex, and Salesforce metadata management.
• Hands-on experience with Copado or equivalent CI/CD and DevOps tools.
• Demonstrated ability to troubleshoot, triage, and resolve incidents under pressure in a dynamic production environment.
• Familiarity with Event Hub, MuleSoft, and integration troubleshooting.
• Experience using observability tools such as Mulesoft Logs, Datadog, to monitor system health and performance.
• Strong understanding of Salesforce security models, including profiles, permission sets, and role hierarchies.
• Excellent analytical, communication, and collaboration skills with a proactive, ownership-driven mindset.

Nice To Haves

• Salesforce certifications such as Administrator, Platform Developer I/II, DevOps Center Specialist, or Copado Certified Developer.
• Experience with REST/SOAP Web Services, API integration, and asynchronous processing.
• Exposure to AWS, Azure, or other cloud environments.
• Familiarity with SQL, data modeling, and system monitoring frameworks.
• Experience working in Agile and DevOps environments with an automation-first mindset.
• Strong observability and SRE mindset — continuously improving monitoring, reliability, and incident response processes.
• Excellent time management, prioritization, and leadership skills with the ability to adapt to evolving business needs.

Responsibilities

• Work in a fast-paced environment partnering with business, technology, and platform teams to ensure reliability, performance, and scalability of Salesforce systems.
• Monitor, troubleshoot, and resolve incidents in Salesforce and integrated systems, ensuring minimal downtime and timely communication to stakeholders.
• Responsible for maintaining, automating, and enhancing CI/CD pipelines using Copado and other DevOps tools.
• Analyze and resolve code conflicts, reviewing Apex classes, triggers, and metadata deployments to ensure smooth and error-free releases.
• Use SOQL and Salesforce Developer Console for debugging, performance optimization, and data validation.
• Manage and optimize user permissions, profiles, roles, and personas, ensuring secure and compliant access control.
• Develop and maintain monitoring and observability dashboards, with an emphasis on proactive alerting and system reliability.
• Support and collaborate on incident response, root cause analysis, and implement long-term corrective actions.
• Integrate Salesforce with Event Hub and other enterprise systems, ensuring seamless event-driven communication.
• Collaborate with MuleSoft integration teams to design, test, and monitor data flows across systems.
• Analyze logs, telemetry, and metrics to identify patterns and opportunities for automation or optimization.
• Partner with engineering and business teams to drive reliability engineering best practices, capacity planning, and performance tuning.
• Document procedures, incident resolutions, and system runbooks to promote knowledge sharing and consistency.
• Stay current on Salesforce platform releases, observability frameworks, and emerging reliability engineering practices.

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
• Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees