Senior SAP Functional Analyst-CRM
About The Position
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. As a Senior Business Systems Analyst, you will play a key role in optimizing and enhancing Sales and Service operations by effectively implementing CRM solutions. In this role within the IT organization, your primary responsibility will be to deliver solutions that support key processes within the CRM platform and across the Customer Experience landscape.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related subject.
- 5+ years of progressive experience implementing CRM solutions, with a strong functional understanding of Sales and Service processes and concepts such as Lead and Opportunity Management, Ticket Management, and Installed Base.
- Experience of large-scale CRM platforms such as SAP CRM, SAP C4C, Salesforce or MS Dynamics essential.
- Proven experience in designing end-to-end solutions that drive operational efficiencies.
- Proven ability to produce functional specifications for deliverables of varying size, from small enhancements to large projects.
- Strong problem-solving skills and the ability to address complex challenges.
- Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management.
- Prior experience managing projects and working with cross-functional teams.
Nice To Haves
- Working knowledge of middleware solutions and integration concepts a plus.
Responsibilities
- Platform Expertise: Leverage your expertise (minimum 5 years) to guide the design, configuration, customization, and implementation of Sales and Service solutions.
- Solution Delivery: Configure comprehensive solutions to enhance Sales and Service processes, with a deep functional understanding of CRM concepts, ensuring alignment with business goals and objectives.
- Collaboration: Collaborate closely with cross-functional teams, including IT staff, end users, and senior management, to understand business needs, gather requirements, and translate them into effective solutions.
- Project Management: Effectively manage projects focusing on enhancements, process optimization, and integration across Customer Experience landscape.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
