Senior Service Advocate - OPS

CVS Health

1d • $19 - $39

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As part of the Member Advisory Team you will be responsible for telephonic outreach to our eligible members to help them make improved decisions about their healthcare. Our advisors demonstrate critical thinking and judgment to facilitate positive health care outcomes for members by providing care coordination, support, and education for members through the use of care management tools and resources.

Requirements

• 2 years of experience in customer service, retail or inside sales, or health coaching
• Data entry and documentation experience within member records is strongly preferred
• Familiarity with basic medical terminology, health care, and the concepts of care management strongly preferred

Nice To Haves

• Call center experience
• Demonstrated organizational skills, including effective verbal and written communications skills required
• Exhibits strong desire and commitment to serving others
• Proficiency in Microsoft Word and Outlook
• Bilingual (Spanish)
• Bachelors Degree

Responsibilities

• telephonic outreach to our eligible members to help them make improved decisions about their healthcare
• care coordination
• support
• education for members through the use of care management tools and resources

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED