Senior Service Management Consultant - UX/UI Design

Lyons Consulting Group-posted 21 days ago
Senior
Chicago, IL
Professional, Scientific, and Technical Services
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The ServiceNow UX/UI SME role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform. The ideal candidate will have an eye for detail, and a blend of creative design, and experienced development knowledge. In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive sustainable growth and engagement of ServiceNow user base.

  • Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions
  • Facilitate design workshops and design reviews, including persona co-creation, and taxonomy.
  • Facilitate discussions to define system requirements, problems, and goals
  • Define and develop technical requirements and related project documentation
  • Collaborate with engineers and product managers to accurately transform business requirements into technical solutions within the ServiceNow platform
  • Design UI layouts and configuration of UX/UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience
  • Provide insight and guidance of various design approaches to solve specific user problems.
  • Create initial design concept, wireframes and high-fidelity prototypes using Figma
  • Optimize and test UI designs to be intuitive and user-centered
  • Conduct usability testing to identify gaps in design and see if they can be further improved
  • Develop journey maps and user flows to visualize use cases
  • Possesses a strong understanding of the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS
  • Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives
  • 3 years designing portals and UX/UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise environment.
  • ServiceNow mobile app design experience a plus
  • Experience in Portal implementation skills including applicability within the ServiceNow ecosystem
  • HTML, CSS, and AngularJS development skills
  • Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow
  • Experience with Bootstrap
  • Experience with dynamic and responsive web design
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Experience implementing systems using the Agile/Scrum methodology
  • Excellent understanding of the Agile software testing process and lifecycle.
  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief
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