Senior Service Operations Security Technician

Diebold Nixdorf • Fort Lauderdale, FL

1d • Onsite

About The Position

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole. Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner.

Requirements

• Education or equivalent work experience required.
• Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
• Good business English skills (Written and spoken).
• #LI-DNI

Responsibilities

• Serves as a senior level Service Operations technician.
• Works with customers and / or fellow team members to analyze complex problems and perform detailed needs assessments.
• Performs advanced level service on various products, including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, multivendor VAT systems, etc.
• Provides technical guidance to help others resolve issues and determine the root cause, helping insure non-recurrence.
• Leads by example with service call prioritization, call handling, call closure procedures and parts management.
• Recommends and helps implement service and process improvement procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed